Sr Mgr, Client Support (Payments)

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

• Responsible for planning, directing, and coordinating operations account executives, client support specialists, and ensures support is provided to internal and external partners. Develops policies, manages operations, and plans the use of materials and resources.
• Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

How You’ll Do It

• Manages a team including, hiring, performance, and development decisions.
• Directs and coordinates operational activities to provide premier partner support and manage escalations.
• Plans and prepare team schedules and assigns projects, tasks, and assignments.
• Monitors team performance to ensure goals and deadlines are met, company policies are followed, company initiatives are supported.

Qualifications You’ll Need

The Basics

• Bachelor's Degree in Business Administration and Management, Finance, International Business, Information Technology, Communications, Marketing or related field
• 6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications or related
• In lieu of a Degree, 8+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• Travel up to 25% of the time.

Bonus Points If You Have

• 8+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications or related
• Previous people management experience
• Program/Project Management experience
• Contract negotiation skills
• Client facing experience in Payments/Canadian Payments

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#LI-BP1 #Remote

Application Deadline:

The application window for this position is anticipated to close on Nov-03-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.