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FAQs

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COVID-19

Discover strongly encourages COVID-19 vaccinations for those who are able. It’s the best way to protect yourself, your family, and all of our employees. We will ask all U.S. employees and contractors to attest to their vaccination status, regardless of remote work schedule.

  • All vaccinated and unvaccinated individuals are welcome on-site and must abide by the current periods COVID Safety Protocols
  • During periods of elevated risk, our COVID Safety Protocols may require the use of masks, testing, and social distancing for all (regardless of vaccination status) when on-site or at a company hosted event

  • We have a few different options to support flexible work arrangements. Depending on your role and location, you may be able to work fully remote, fully on-site, or a combination of remote and on-site. Talk to your recruiter about the work arrangements available for your role. They have the most updated information and can answer any specific questions.
  • The exception: All customer care teams at our Chatham location are currently working on-site and adhering to all COVID-19 protocols mandated by local authorities and our company.

We’re conducting most interviews virtually (with video where possible).

We’ve paused on-site tours in most locations. If you have any questions about our in-person work environment, just ask your recruiter.

We’re proactively communicating with each applicant to ensure everyone’s safety. Our recruiters are up-to-date on our latest safety precautions and this website will remain updated as a reference point. If you’ve accepted an offer with us, your recruiter and onboarding coordinator will contact you prior to your first day to share our latest safety protocols.

We’re onboarding almost all new employees virtually, with the exception of Chatham employees who are onboarded on-site. Managers may also discuss meeting with new team members on-site for their first day on a case by case basis. For virtual onboarding, we mail your equipment to you the week before you start and have a virtual team ready to help with tech set-up. Once you’re set up, you’ll have access to our virtual onboarding and training resources.

Exception:

  • For some roles, you may be required to pick up your equipment on-site, while adhering to all on-site safety precautions and requirements. Connect with your recruiter to confirm your options.

We anticipate that scheduled H1-B hires will commence employment as planned. These employees are currently able to work from home temporarily. We’ll continue to monitor immigration requirements and communicate any changes or further required actions.

Our company has adopted a risk tiered COVID Safety Protocols System to ensure safety on-site and while off-site at meetings/events and travel.

  • We ask all U.S. employees and contractors to disclose their vaccination status by completing an attestation form
  • During periods of elevated risk, our COVID Safety Protocols may require the use of masks, testing, and social distancing for all (regardless of vaccination status) when on-site or at a company hosted event
  • We are continuing our quarantine process for those who have been diagnosed with COVID-19.

Yes. During periods of elevated risk, visitors will not be allowed on-site.

Our amenities vary by location such as cafeterias, on-site fitness centers, dry cleaners, etc. Ask your recruiter if you have any questions about on-site amenities near you.

Resume Tips

Every role is different. If there’s something specific we’re looking for, we’ll be sure to mention it in the job description. In general, we’re excited about candidates who showcase our Discover Behaviors.

  • The information we recommend including depends on the job you’re applying for. In general, here are our tips for the basics: https://jobs.discover.com/blog-posts/resume-tips-from-discover/
  • If you don’t have a degree to put in your education section, that’s no problem. Check the job description for the equivalent years of experience we’re looking for in lieu of a degree.

We prefer 1-2 pages, but we allow more. Just make sure that what you’re including is concise and relevant.

The years of experience we look for depends on the job and your educational background. We’ll let you know on each job description what range we’re looking for.

We don’t generally offer resume review workshops. However, you can read our resume tips for general advice on formatting. And check out our events page for a list of our upcoming sessions, events and workshops.

Application Process & Status

We don’t always require cover letters. That said, it depends on the role. Our hiring managers often decide, based on the type of role, if they need the additional information that would be included in a cover letter. If it’s not required, you don’t have to submit one.

Our job descriptions list the criteria that we think will make someone the most successful in that role. When our recruiters review all the applications, they’ll typically prioritize people who meet the criteria we’ve listed. But if you have experience that you think will make you a great fit, include it on your resume or cover letter to let us know.

If you see multiple positions you’re excited about, definitely apply to all of them separately. We have a big recruiting team and that’s the best way to make sure the right people see your application.

We don’t take in-person applications. All of our job applications are online.

After you apply, one of our recruiters will review your resume. We’ll contact you if we think you’re a good fit for the role.

You can check the status of your application by logging in here.

Yes, you can always apply for other roles. Just be sure to check the requirements listed in the job description to ensure your skills are a good match for what we’re looking for.

We’ll email you to let you know that you haven’t been selected for the role.

Unfortunately you can’t edit your application once you’ve submitted it.

The required education level depends on the job. In many cases, our job descriptions state the equivalent years of experience for that role in lieu of a degree.

    • A background check is required.
    • A critical part of working in the finance industry is ensuring that we meet all regulations, from keeping our data safe to meeting hiring requirements. We perform a comprehensive background screening as a condition of employment for all applicants. Some components of the background screening process may be subject to the Fair Credit Reporting Act (FCRA). In those instances, prior to obtaining a consumer report, we will:
      • Inform the applicant that their consumer report may be used for decisions about their employment
      • Acquire (from the applicant) advanced written authorization to obtain the consumer report for employment purposes
    • Once the consumer report is obtained, we review it to ensure the applicant meets Discover’s background screening qualifications.
    • To learn more about our policy on criminal conviction records, click here.

Interview

Check out our tips for preparing for our interview process.

We recommend wearing what will make you feel confident and successful. Showing your personality with dyed hair, tattoos, piercings, is great. As a general reference point, most of our offices (when in-person) are business casual.

Our interview processes depends on what team you’re interviewing with. Check out our teams pages for more information about our specific processes for each team.

To initiate an accommodation request, email us at reasonableaccommodations@discover.com

Requirements

Check out our COVID-19 FAQs on this page for the latest on our COVID-19 office policies, including our work-from-home, hybrid, and on-site requirements.

We are incredibly proud of our international talent and are able to offer visa sponsorship at our discretion. Check the job description for the eligibility requirements for that role.

We provide relocation benefits at the discretion of the hiring manager, human resources and talent acquisition, based on the availability of local talent as well as the needs of the role, and in accordance with the employee’s offer or transfer agreement as determined by Corporate Relocation.

    • Full-time employees: You’re considered a full–time employee if you are normally scheduled to work, and do work, 40 hours per week.
    • Regular part-time employees: You’re considered a regular part-time employee if you’re regularly scheduled for less than 30 hours per week and have worked 1,000 hours or more during an anniversary year.
    • Part-time employees: You’re considered a part-time employee if you are regularly scheduled for less than 30 hours per week and have less than one (1) year of service or have more than one (1) year of service and have never worked 1,000 hours or more in an anniversary year.
    • Flex part-time employees
      • As a Non-exempt employee, you're considered a flex part–time employee if you work a regular schedule between 30-39 hours per week.
      • As an exempt employee, you're considered a flex part–time employee if you work a regular schedule between 30-36 hours per week
    • Temporary employees: Temporary employees are hired for a duration of 16 weeks or less. Temporary employees are generally hired to temporarily supplement the workforce or assist in the completion of a specific project.

Other

    • The person who wants to refer you will follow our internal referral process. They will enter your information into Workday (our internal system) for that specific job. Our system will then send you the link to apply.
    • Apply using the referral link we emailed to you.
    • At the end of the application there’s a “How did you hear about us?” question. Answer “Employee Referral” and list the referring employee’s name.

Check our job listings and sign up for our talent network to receive job alerts.

Your benefits start on day one of employment. Check our benefits page for more information on what we offer.

For representative roles in our customer care centers, we list our hourly rate on our job descriptions. For all other roles, ask your recruiter about our pay bands during your interview.

We pay our employees bi-weekly.

Check out our office locations.

  • We formed a Diversity, Equity &Inclusion Office to identify opportunities and develop strategies and actions in recruiting, hiring, supplier selection, and more.
  • Our DE&I Office identifies gaps and deficiencies and proposes action plans to help us improve as a company. They help us better understand the challenges at Discover; provide resources to foster healthy discussion; and identify educational, training, and coaching resources to address insensitivity and discrimination.
  • We are strengthening our Diversity & Inclusion Program. We are committed to becoming more diverse and understand we need to transparently measure our progress. We have set goals for female and minority representation in our leadership ranks, including our Executive Committee.

Technical Issues

If you forget the password associated with your account, head to the account login page and select the “forgot my password.”

You can edit your account information by logging into your account, and selecting “Update Contact Information” in the lower right-hand side once you’ve successfully logged in.

 

You can edit the email address associated with your account by logging into your account, and selecting “Edit Account Settings.” You can then enter a new email address.

General internship

Internships at Discover Financial Services range anywhere between 9-12 weeks long and span between the months of June and August. (Start dates are TBD)

Our internships are in Riverwoods, IL; Houston, TX; or Farnborough, UK. Our typical work schedule is three days in the office and two days remote.

Though we don’t currently offer relocation assistance for interns, we do offer a variety of housing options for students across all degree levels. (Bachelors, Masters, MBA and PHD)

  • Discover Financial Services offers multiple housing options depending on degree level. All of our bachelor's degree level interns have the opportunity to opt into fully furnished housing as well as a paid shuttle service to and from our Riverwoods, IL headquarters.
  • Our Masters, MBA and PHD level interns receive a stipend to help cover their cost of living during the duration of the internship.

The internship program is designed to mimic the work of full-time employees. Interns will work on a project(s) throughout the summer and have similar deliverables that our full-time employees may have. Interns can expect real work with outcomes and metrics that are important and lead to the overall success of Discover Financial Services.

Interns across all degree levels receive mentorship from multiple angles including but not limited to: a peer mentor, a performance manager, and a program manager who is their main development partner.

We consider our internship program the launching point of a great career with us. Passionate, high-performing interns often receive an offer to join our full-time development program upon graduation. In fact, over 90% of our interns choose to return full-time!

More information about our internship and campus programs can be found here! If you have any other questions, please email us at DiscoverCampusRecruiting@discover.com

Internship Interview

  • After completing our application, you’ll be invited to play a series of games through our partner, Pymetrics. If you’re applying to a Business Technology role, you may also be invited to participate in a technical assessment.
  • Applications are reviewed on a rolling basis and select candidates are invited to first round interviews. For Business Technology and Analytics, these will be technical in nature. For General Business, these will revolve around a case study that will be presented to you at the time of the interview.
  • Candidates who move forward will then participate in two, 45-minute behavioral interviews with potential performance managers.

  • Offer decisions are made shortly after the behavioral interviews.
  • Candidates are typically informed within three business days.

Internship interviews are currently being conducted virtually.

Our Candidate Development Team (Recruiting team) will typically provide an update within three business days.

Technical Internship Interviews for Business Technology & Analytics

  • All Software Engineer/Business Technology interns must complete a HackerRank coding challenge that is connected to our tech stack and gauges your proficiency levels.
  • All Software Engineering first-round technical interviews are 45 minutes with an engineer and is connected to the HackerRank coding challenge you completed.
  • All Data and Analytics first round interviews consist of a 45-minute interview where you’ll discuss your technical data skills.
  • Final round interviews consist of two 45-minute behavioral interviews back-to-back with Engineering Performance Managers.

Non-Technical Internship Interviews for General Business & MBA

  • First round interviews are 45 minutes and includes a case study plus behavioral interview questions.
  • Final round interviews consist of two 45-minute behavioral interviews conducted by senior business leaders

Cases are typically centered around business concepts (P&L, how a bank makes money, revenue, and risk are all examples).