Principal Regulatory Communications Process Management

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Join the Regulatory Communications Management Team. In this role you will serve as enterprise subject matter expert for applicable compliance regulations and laws (TCPA, Non-Solicitation Request, Can-Spam, etc.) to help mitigate compliance risk across enterprise communication channels. Key focus will be to establish Governance and a Center of Excellence for Discover communications and channels to ensure adherence to applicable compliance regulations and laws.  Primarily responsible for establishing standards to reduce issues and risks through standardization and simplification of processes across the enterprise. 

Responsible for establishing an integrated framework for managing risk through the discipline of "Knowing your Processes". Primarily responsible for establishing standards and oversight for Process Leaders/Owners to truly know their processes, their risks, and the associated control environment. Develops requirements for executing Process Management within the Risk Management system-of-record. Promotes a process management mindset to support the effective management of risk. Partners with Change Management, Issue Management, Enterprise Risk Testing, and Corporate Risk Management (CRM) teams to ensure cross-functional alignment. Enables prioritization of process management activity across business units through a risk-based lens. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It:

• Serve as enterprise subject matter expert for compliance regulations and laws (TCPA, Non-Solicitation Request, Privacy, Can-Spam).
• Ensures development and maintenance of Process Inventory across the enterprise, and the associated Process Taxonomy. Partner with Legal, Risk and Compliance (Regulatory Agencies) for understanding of applicable compliance regulations and laws.
• Provide strategic recommendations for flawless execution of communications through channels to help achieve both business objectives and regulatory compliance.
• Provide complete and accurate information for foundational required data inputs.
• Understand current processes including subject matter experts, sub-processes, existing controls, and monitoring.
• Ensure complete and accurate risk and control information. Ensure complete and accurate risk and control information. Coordinate proper facilitation to ensure RAU owner understands RCSA requirements in workshops.
• Ensures Process Management integration with various risk assessments, including the integration with Risk Assessable Units (RAUs). Develops methods, tools, training and job aids to “Know your Processes” and to monitor risks and controls.
• Ensure maintenance of process inventory across the enterprise by identifying gaps in documentation.
• Complete risk and control assessments and provide rationale information. Identify and document new issues relating to control gaps or less than effective controls.
• Empowers Process Management professionals to demonstrate the Discover Behaviors and advance the principles and practices of sound risk management
• Understand impact on upstream and downstream processes for full picture view.
• Responsible for adhering to controls standards through the development of effective monitoring and controls.
• Responsible for all monitoring and reporting. 
• Partner with Analytics, Business Technology, Third-Party Vendor Partners, Digital Marketing, Product Owners
• Own issues and operational incident tied to applicable compliance regulations and laws.
• Assist with the development of future state design.  Partners with Product Owners on business requirements, architectural design, and development work.
• Ensure standardization across the enterprise.
• Develop methods, tools, training, and job aids to establish Governance and Center of Excellence for Discover communications.
• Partner with business technology to understand the functionality of technical functions that support the process including system components and infrastructure.
• Interacts with senior executives, governance committees and regulatory agencies to provide (both orally and written) risk management reporting, analytics and findings in a complete and concise manner.

Qualifications:

Minimum:

Bachelors in Business Administration and Management, Engineering, Statistics

4+ years of experience in Risk Management, Change Management, Continuous Improvement, Process Management, Engineering

Preferred:

Masters in Business Administration and Management, Engineering, Statistics

4+ years of experience in Consumer Finance. Engineering or Consulting

Digital Marketing Experience with knowledge in compliance

In Lieu of Education Experience:

6+ years of Risk Management, Change Management, Continuous Improvement, Process Management, Engineering.

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Application Deadline:

The application window for this position is anticipated to close on Apr-23-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.