Row Of Smiling Customer Service Team Members
Customer Service

Bring Compassion
Shine Bright®


Help customers spend smarter, manage debt and save more to achieve a brighter financial future.

Uncover your passion

We help our customers, our communities, and our employees Shine Bright®

Being great in customer care at Discover means that we are investing in both our employees and our local communities. As a new employee, you can count on learning new work that has positive impact on customer's lives, having holistic benefits, and support to help you grow and succeed.

In our local communities, we are not only bringing jobs and economic opportunity where it is needed – like our Chatham community-based customer care center on Chicago’s South Side - but also through local businesses and community-based organizations.

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Role areas

Customer care center roles

Our Customer Service team attracts natural helpers. People who make great first impressions – and get a kick out of handling calls or online queries about bills, changes to details, and more.

Our Banking team is full of eagle-eyed detail-lovers who help customers achieve their financial goals. From home loans, personal loans and deposit products, our team helps with it all.

Our Collections team is a natural fit for warm-hearted problem solvers. To help people struggling to repay their debts, you need to understand their side of the story and work with them to find a way forward.

Our Fraud team appeals to cool-headed detectives. When fraud charges are identified on an account, you will set up a case for further review and update the account so the customer can continue spending with confidence.

Working model

Our ways of working

We've evolved our work models to reflect what matters most to our employees and increase equity in the communities in which we operate.  In our customer care centers, we offer various models of work to facilitate the training, development, and engagement for our employees.

Community-Based Centers

In our two community-based customer care centers, Chicago, IL (Chatham) & Columbus, OH (Whitehall), we are committed to hiring within the communities to give residents potential job opportunities closer to home. Employees in Chatham and Whitehall must work onsite for the first six months with the opportunity to transition to a hybrid or fully remote work model afterwards.

Customer Care Centers

We also hire fully remote employees in states where we have regional customer care centers:

  • Arizona
  • Delaware (and surrounding areas - MD, NJ, PA)
  • Illinois
  • Ohio
  • Utah
Customer care center locations

100% U.S.- based team

Two Smiling Team Members Wearing Chatham Shine Bright Tshirts Community-based center

Chicago, IL (Chatham)

At our community-based customer care center in Chatham, there’s a spacious, practical workspace, where teams are free to thrive. Here, we’re very much part of the community, hosting meetings, training sessions, and volunteer/service initiatives.

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Exterior Of New Whitehall Building Community-based center

Columbus, OH (Whitehall)

The Whitehall community-based customer care center serves as one of Discover’s five 100% U.S.-based customer care centers across the country and also includes a community center that is available for public use.

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Customer Care Center

Newark, DE (Iron Hill)

At our Iron Hill customer care center, our dedicated employees do brilliant work across Customer Service, Fraud, and Consumer Banking. Our newly renovated facility offers all kinds of convenient amenities, including a fitness center and on-site nurse.

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Discover Team Sat Round A Table Chatting Customer Care Center

Phoenix, AZ

Just north of Downtown Phoenix, you’ll find our Phoenix customer care center. Conveniences including ample parking and easy access to major freeways, bus routes, restaurants and shopping are appreciated by the employees working in our Customer Service, Fraud, Collections, and Consumer Banking teams.

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Bright And Modern Cafeteria Customer Care Center

West Valley City, UT (Lake Park)

At the West Valley City Customer Care Center, employees handle Customer Service, Fraud, Collections, and Consumer Banking inquiries. This center also offers spectacular views of the Wasatch and Oquirrh mountains. 

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Application process

A step-by-step guide to kicking off a career with us.

Step one

Submit your application

Step two

Complete the Harver Activities

Step three

Join us for an interview

Step four

Receive your offer (subject to screening)

Step five

Enjoy our on-boarding experience

Find your role

Opportunities in Customer Service

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Already an employee?

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Match Your Skills
FAQs

Still have questions?

Here are some commonly asked questions. For more information, visit our full FAQs page 

We hire employees for our community-based customer care centers, who are required to work on-site for their first six months. After six months of employment, we then provide the option to transition to a hybrid or fully remote work model.

Our community-based customer care centers are located in Chicago, Illinois (Chatham) and Columbus, OH (Whitehall).

We hire many employees in the following states as fully remote:

  • Arizona
  • Delaware (including the surrounding states of MD, NJ, PA)
  • Illinois
  • Ohio
  • Utah

This excludes any role that is hired in our community-based customer care centers located in Chicago, Illinois (Chatham) or Columbus, OH (Whitehall). 

 

Yes, you can always apply for other roles. Just be sure to check the requirements listed in the job description to ensure your skills are a good match for what we’re looking for.
We’ll email you to let you know that you haven’t been selected for the role. Please make sure to check your spam mail or your Workday inbox.

  • A background check is required.
  • A critical part of working in the finance industry is ensuring that we meet all regulations, from keeping our data safe to meeting hiring requirements. We perform a comprehensive background screening as a condition of employment for all applicants. Some components of the background screening process may be subject to the Fair Credit Reporting Act (FCRA). In those instances, prior to obtaining a consumer report, we will: 
    • Inform the applicant that their consumer report may be used for decisions about their employment
    • Acquire (from the applicant) advanced written authorization to obtain the consumer report for employment purposes
  • Once the consumer report is obtained, we review it to ensure the applicant meets Discover’s background screening qualifications.
  • To learn more about our policy on criminal conviction records, click here.

Check out our tips for preparing for our interview process. We recommend wearing what will make you feel confident and successful. Showing your personality with dyed hair, tattoos, piercings, is great. As a general reference point, most of our offices (when in-person) are business casual.

Explore #LifeAtDiscover

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