Lead DCI Operations Specialist

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for providing Financial, Operational and Compliance support to team members, clients and business partners. Reviews and signs off on daily controls ensuring our settlement systems balance, system configuration complete, process documentation is current and in line with company standards. Manages compliance and risk processes as per company standards and analyze existing processes on the DCI Payment Network systems, proposing system automation and process improvements ensuring business controls in place.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• Review and signoff daily controls on the DCI Settlement processes, to include but not limited to Exchange Rate feeds, Charge File Capture, System reconciliation, Funding, Settlement and Bank reconciliations.
• Investigate and provide resolution for all errors, rejections, imbalances arising from the daily balancing tasks, in order to ensure no financial impact to DCI or our customers.
• Work directly with Discover Treasury and Accounting Services teams regarding any banking/settlement issues and General Ledger entries, including initiating manual payments to our customers and manual corrective postings.
• Collate data to include in the team’s reporting of balancing issues, tickets worked, non-payments of Settlement, team utilization, project status updates and vendor management scorecards.
• Manage production implementation and support of our clients and business partners to the DCI systems, providing guidance to our clients and business partners on configuration options to best serve their requirements.
• Manage the defect and enhancement requests through to resolution, arising from daily processes or customer requirements, in order to automate system controls or improve customer experience, via the Agile process.
• Manage the internal and external product and process documentation, records and detailed procedures to facilitate Network Release updates, Process changes and Audit, Risk & Compliance requests.

Qualifications You'll Need

Minimum Requirements

• Bachelors Business Administration and Management, Information Technology, Finance, Engineering, or related
• Financial services, Operational, Compliance, Technology or related

In Lieu of Education Experience

• Business Analyst, Customer Service and Relationships, IT or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally. Ability to communicate in written form.
• Travel Requirements - No

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the UK on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Sep-07-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.