Lead DCI Operations Specialist

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for providing analytical support on the DCI Settlement system balancing and configuration processes.  Duties and responsibilities include supporting high profile prioritized projects on the DCI Core Applications and managing the defect/enhancements on the User Interface.  Provide database analysis to support Settlement problem determination, resolution of imbalances and servicing client inquiries.

Responsible for expanding operational knowledge and understanding, within the International Settlement Support team, of Core Applications, including, Authorizations, Settlement, Pricing and Fees.

We are looking for an enquiring, passionate, and collaborative individual that can help shape the team’s knowledge of Discover systems and processes, by championing the coaching and mentoring of the team, to avoid single point of failure.

How You'll Do It

• Complete quality data checks on International Settlement data and client system profiles, identifying risk and control weaknesses.
• Responsible for gathering, structuring and analyzing data from international core applications, reporting errors on settlement processing. 
• Provide recommendations to management and process owners on remediation and implement preventative measures on the system, to remove risk and improve effectiveness and efficiency of controls.
• Interact and collaborate with multiple stakeholders, implementing quality control procedures, including system flow, aligned with team processes.
• Works with a dedicated agile development team to deliver customer/business value through defects, product features and system enhancements.  Is the conduit to other business partners for support on high priority projects, impacting the Settlement team.
• Become International Settlement Support SME for Core applications. Provide continuous support in all systematic/operational aspects and assist with issue resolution.
• Coach and mentor all team members by planning and executing learnings from system knowledge gained.
• Build a culture of accountability and ownership, by empowering team members to be curious and apply learnings to their day-to-day responsibilities.
• Demonstrate reliability, self-motivation, and a willingness to accept responsibility and accountability.

Qualifications You'll Need

Minimum Requirements

• Bachelors Business Administration and Management, Information Technology, Finance, Engineering, or related
• Financial services, Operational, Compliance, Technology or related

In Lieu of Education Experience

• Business Analyst, Customer Service and Relationships, IT or related
• Cross functional knowledge of the Payment Network Industry focusing on operations strongly desirable.
• Strong relationship building skills with multiple internal stakeholders.
• Strong analytical, problem solving and critical thinking skills.
• Able to prioritize and manage multiple parallel projects and issues.
• Client focused approach with the ability to interact across all management levels.
• Desire to embrace change, successfully adapting to changing demands and conditions.
• Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
• Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and opportunities.
• Self-motivated; demonstrated ability to work independently.

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally. Ability to communicate in written form.
• Travel Requirements - No

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the UK on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Sep-09-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.