Senior Manager Network Operations

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for managing a team that leads the development of infrastructure systems, network releases, operational regulation enhancements and network off-cycle projects. Define and implement a monitoring program for customer adherence to high-risk operational regulations.  Provides expertise to identify regulatory enhancement required to international operating regulations along with additional enhancement opportunities.   Delivers management oversight for settlement risk remediation program for the international network.

Develops and coaches' teams to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee.

How You'll Do It

• Translates business goals of projects and directs the team in developing solutions that result in positive customer experiences.
• Manages a team including hire, performance, coaching, and development decisions.
• Communicates project issues and achievements to the business and management.
• Plans, implements, and executes projects aligning to the appropriate release cycles.
• Analyzes and develops requirements for data, workflow, logical processes, and system interfaces.
• Interact with external customers to gather feedback and provide expertise specific to operating regulations
• Plans for timely remediation settlement risk remediation program

Qualifications You'll Need

Minimum Requirements

• Bachelors Information Technology or related
• Networking or IT, or related experience

 

Preferred Requirements

• Masters Information Technology
• Networking, IT, Payments, Operations, Customer Service, Finance, Communications or related experience
• Other: Cisco Industry Certification - CCNA or higher, ITIL foundations, or related certification

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally. Ability to communicate in written form.
• Travel Requirements - Travel up to 10% of the time.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the UK on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Sep-07-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.