Senior Manager Client Relations and Business Development

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Leads a team to develop and maintain network participant relationships by setting clear targets and establishing best practices for team members and that each RM/BD is growing the value of each relationship on behalf of Discover. Serves as the people leader supporting relationship management or business development teams that manage multiple complex partner relationships. Performs market analyses and business development activities to drive growth of the business. Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

How You'll Do It

• Leads a team to develop and maintain network participant relationships by setting clear targets and establishing best practices for team members and that each RM/BD is growing the value of each relationship on behalf of Discover. 

• Lead strategic initiatives and participate in cross functional projects. Drive internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management. 

  Explore new opportunities that drive volume growth including volume, revenue, and expansion.

• Lead a team responsible for managing business development in one or more countries, regions or industries. 

• Ensure team is maintaining accurate pipeline and client records in Client Relationship Management (CRM) tools.

• Ensures each team member is fully engaged with each assigned client while following deal approval best practices and processes.  

• Travel with team members to observe, provide leadership to support client engagement effectiveness in order to assure company initiatives are being driven by team, and serve as an escalation point. 

• Coaches and develops team members in accordance to Performance and Talent Management processes.

Qualifications You'll Need
The Basics

• Bachelors Business Administration and Management, Finance, Marketing or related
• 8+ years Payments industry Sales/business development experience, relationship management, strategy, operations, project management, planning, finance, consultative skills with proven experience building deep and influential relationships with key stake holders, executive level clients and internal business partners.
• 10+ years Payments industry Sales/business development experience, relationship management, strategy, operations, project management, planning, finance, consultative skills with proven experience building deep and influential relationships with key stake holders, executive level clients and internal business partners.

Bonus Points If You Have

• 1+ years of people management

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• Occasionally move about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to communicate verbally.; Ability to communicate in written form.

• Travel up to 10% of the time

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Sep-02-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $106,000.00 to $178,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.