Director Strategic Client Management

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do
Lead a dynamic team dedicated to providing superior client engagement and relationship management support to Discover’s most Strategic Retailers and Tech Partnerships in the US, with a global presence. This leader will be responsible for setting a strategic direction for the team, ensuring alignment with the company's overall goals and objectives. This includes developing long-term plans and strategies to enhance participant engagement and drive growth.
Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.
 

How You'll Do It

• Team Leadership: Lead a team of Relationship Management subject matter experts, leveraging knowledge of partners, industry trends, and competitive environment.

• Strategic Vision and Leadership: Set a strategic direction for the team, ensuring alignment with the company's overall goals and objectives. Develop long-term plans and strategies to enhance participant engagement and drive growth.

• Business Development Strategy: Develop and execute a comprehensive business development strategy, focusing on managing Strategic Retailers and Tech Partnerships on Discover Network. Identify new opportunities, negotiate partnerships, and ensure successful implementation of key initiatives while maintaining acceptance across our three network brands (DCI/PULSE and Discover Network).

• Senior-Level Ambassador: Act as a senior-level ambassador and point of escalation, driving goals that support company initiatives mutually beneficial to Discover and the merchants.

• Market Analysis: Stay informed and share market trends, competitive landscapes, and regulatory changes in the US payments industry that affect our most strategic partners. Develop innovative products, create effective marketing strategies, and improve operational efficiencies.

• Cross-Functional Engagement: Work closely with various departments, including marketing, IT, and customer service, to ensure seamless execution of initiatives and alignment with overall business objectives.

• Financial Performance: Monitor and analyze key performance indicators (KPIs) to ensure the business is achieving its financial targets.

• Influence Senior Leadership: Influence and interface with Senior Payments leadership, presenting strategic initiatives, gaining buy-in, and driving execution across the organization.

Qualifications You'll Need
Minimum Requirements

• Bachelors Business Administration and Management

• 10+ years Payment, account management, strategic client management or related

In Lieu of Education Experience

• 12+ years Payment, account management, strategic client management or related

Preferred Requirements

• Masters Business Administration and Management

• 12+ years Payment, account management, strategic client management or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but limited to computer, telephone, printer and calculator

• Ability to communicate verbally and in written form

• Up to 20% travel

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Sep-07-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $177,500.00 to $270,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.