Senior Manager Account Executive Operations

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for planning, directing, and coordinating operations account executives and ensure support is provided to internal and external partners. Develops policies, manages operations, and plans the use of materials and resources.

Ensuring smooth onboarding, offboarding and ongoing payment network operations for selected network partners in Asia Pacific region. Collaborate with internal stakeholders to device strategies to motivate Discover network partners to comply with Discover’s network policy and, also adopt latest products offered by Discover network.  Build working relationship with key operations and technology personals at key network partners.

Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

How You'll Do It

• Manages a team including, hiring, performance, and development decisions.

• Directs and coordinates operational activities to provide premier partner support and manage escalations.

• Plans and prepare team schedules and assigns projects, tasks, and assignments.

• Monitors team performance to ensure goals and deadlines are met, company policies are followed, company initiatives are supported.

• Monitors team’s adherence to follow documented procedures and controls and raise any foreseen risks and issues to relevant teams for mitigation & resolution

• Develops procedures, assess risks, and deploy controls to mitigate any financial or regulatory risks for any newly design operational activities.

• Recommend, negotiate, and track incentive plans for network partners to adopt Discover’s products and capabilities

Qualifications You'll Need
Minimum Requirements

• Bachelors Business Administration and Management, Bachelors Finance, Bachelors, International Business, Bachelors Information Technology, Bachelors Communications, Bachelors Marketing or related.

• 6+ years Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications or related

In Lieu of Education Experience

• 8+ years Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications or related

Preferred Requirements

• 8+ years Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications or related

• Post Graduation in business or information technology is preferred

• Minimum 12 years of experience in Financial Industry and a minimum of 5 years in the Cards industry

• Minimum of 2 years of experience as a people leader

• Experience of large program management and client management will be an advantage

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally. Ability to communicate in written form.

• Travel Requirements - Travel up to 25% of the time.

Application Deadline:

The application window for this position is anticipated to close on Sept-01-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.