Senior Implementation Engineer: Identifying Gaps and Automating Processes

Name: Dwain V.
Job Title: Senior Implementation Engineer, Technical Production Support

Started with a catchy job ad
I came to Discover because of a job description. The advertisement for the role spoke volumes to me. In doing further research on Discover, I read various reviews online and felt like the culture aligned well with my values.

All about the standards
My team is responsible for the change management, on-boarding and release deployment processes and procedures. We ensure that the implemented processes and procedures fully meet the expectations of the larger enterprise standards. This means aligning to change management standards, Information Technology Management Policy (ITMP) regulators and the broader payment cards industry.

Automating, automating, automating
I’ve been at Discover under a year, but I’ve already helped automate many of our (previously) manual tasks. Many of our tasks are now done through a platform called Service Now. I’ve automated the process to now perform a stop, start or restart of a service and gotten it down to under five minutes.

Freedom to explore
I use my experience to identify gaps in our processes. My perspective allows my team to find solutions to those gaps. It’s been wonderful having the freedom and range to explore those challenges.

Actually living our values
Discover lives by their core values— actually. I know every company has their own set of values, but at Discover the core values are actually adhered to. You can see this in the colleagues who are always willing to help. Discover feels like a family the moment you walk through the door on your first day.

My authentic self?
Outside the office I love fitness, biking (road and mountain), travelling, basketball and beach volleyball.