Head of International Cardholder Services: Developing a New Roadmap

Name: Jennifer P.
Job Title: Head of International Cardholder Services, Payments

Adding extra value
My team at Discover is responsible for developing and managing all of our partner’s extra value-add services and benefits. Our partners leverage those services and benefits to enhance their card propositions. Think: airport lounge programmes, diner’s club international travel app and more.

Launching to new global markets
Not only are we making our existing products more efficient, but we’re also developing new concepts to engage today’s consumers. This approach allows us to collaborate with our global issuing and network partners to refresh existing card propositions and launch new products in markets around the world.

The road to Discover
I’ve always really enjoyed working in product management in the payments industry. When a former colleague approached me about the role at Discover, the opportunity seemed like a perfect fit. The role combined my love of product management and payments and incorporated my learnings from other loyalty businesses.

Fresh perspective
Though I’m new, I’ve brought fresh ideas to our product development and practices and challenged some existing thinking on our development roadmaps. I’m already inspired by the level of support and empowerment for growing the team and the business.

Holistic support
I find the business in general is very attuned to supporting employees holistically. Balancing work-life, especially with a young family throughout COVID-19, has been a real relief. I’m very impressed with the breadth and opportunity for further training and education at Discover. The internal training center has a wide variety of online and ‘live’ training options. Commitment to volunteer time and donations is also a real positive— I love to see the business giving back to our communities. And as a whole, the company feels quite diverse in terms of gender, age, and ethnicity. I’m really pleased to see a good mix of men and women within senior leadership.

Embodying teamwork
The Discover team really embodies teamwork, collaboration and recognition. I love the ‘work hard, play hard’ mentality. I see the level of respect colleagues have for each other every day. It’s inspiring to work with such genuinely smart, hard-working and kind people.

My authentic self
I originally planned to relocate from the US to the UK for a five year period. It’s now been twenty years in the UK and still counting. I’m a huge foodie— I love to check out the latest restaurants and food trends. I’m also always keen to discover and explore new destinations.