Name: James C. Job Title: Evolution (EVO) Team Leader, US Cards – Marketing & CSE A supportive atmosphere. I was hired as an external Team Leader. When I came into interview, I visited the Phoenix office and saw firsthand that the employees found value in what they did. In addition to watching employee work with […]
Name: Vanessa W. Job Title: Team Leader, Payments Building agents As a team leader in Customer Care for Payments, our goal is to engage, develop and influence agents to build essential skills and behaviors. We coach agents to provide an exceptional customer service experience and achieve job enrichment. Shake it off I’m a firm believer […]
Name: Angel G. Job Title: Team Coach, Digital Messaging Passion for coaching I’ve been with Discover for over 15 years and have worked across nearly all areas of Customer Service: sales, billing assistance, silent attrition, etc. I’ve done it all. I’m currently a Team Coach on the Digital Messaging team. My past experience in so […]
Name: Stephanie W. Job Title: Field Liaison, Workforce Management So much more than “just a job” I originally started at Discover as a part time employee, only two days a week. I wanted to make a little extra money for when I had my daughter. Originally, it was just about the paycheck. 21 years later, […]
Name: Apoorva G. Job Title: Lead Data Analyst, Credit Operations and Decision Management Combining passions I’ve always had an inclination towards math, science and data mining. The analyst role at Discover allows me to combine all my passions (and hone them further). Although, I also like to play chess, practice yoga, cook and eat— we’ll […]
Name: Mengxue S. Job Title: Data Science Manager, Enterprise Workforce Management A place to collaborate I clearly remember feeling impressed when I interviewed at the Discover Shanghai office eight years ago. I could feel the energetic and harmonious atmosphere instantly. After interviewing, I ended up taking an internship with the Personal Loan Risk Strategy team. […]
COVID-19 Update for Recruitment, Onboarding and Training Efforts…
Name: Maddie W. Job Title: Data Science Analyst in Portfolio Analytics and Credit Strategy From intern to analyst to recruiter. I started as an intern in the summer of 2018 and then was offered an analyst position after I completed my last year of graduate school. After packing up my (very limited) winter gear, I […]
Name: Nick O. Job Title: Software Developer, Business Technology A winding path to the right place Near the end of my college career, I attended a technology career fair hosted by my University. I remember being flooded with nerves, hoping to land at least one interview. This is where I met Olga Zhornitsky in Human Resources, […]
Name: Monica H. Job Title: Account Coordinator – US Cards – Marketing & Customer Service I never thought that I would find myself in financial services. I considered being a police officer, a member of the U.S. Air Force, even being a counselor for young adults. I believe I’ve considered these careers because I really enjoy […]
