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Columbia College Alumnus. PRIDE ERG Member. Lead Marketing Programs.

Name: Michael O.
Job Title: Project Manager, Global Marketing & Marketing Chair, PRIDE Employee Resource Group

How does your role contribute to the company’s goals?

Within Global Marketing, we strive for acceptance—for merchants locally and globally to accept Discover (and our partners) as form of payment. When joining this team back in 2008, this was the challenge I was most excited about—why would anyone turn down a form of payment?

Diversity beyond a marketing campaign

I value and appreciate the diversity here at Discover—race, religion, gender, sexual orientation, age (millennials to baby boomers)—I see all these when I’m at Discover. Not only do I see it and value it, Discover, as a whole, also appreciates and values it. Walking through the halls is like walking down a street in Chicago—every type of person is here and welcomed.

The greatest experience I’ve had at Discover has probably been my work within the PRIDE Employee Resource Group (“ERG”) at Discover and marketing our Discover it® Card featuring the pride colors to the LGBTQ community. As a gay Discover employee (and cardmember, of course), I want the whole LGBTQ community to know how much Discover supports us. I really like the authenticity of our LGBTQ marketing—I see it as a FOR US, BY US campaign, LGBTQ Discover employees reaching out to the LGBTQ community. These marketing initiatives and ideas didn’t come from the ‘Big Dogs’ in the corner office… it came from the hearts of the LGBTQ employees.

Value comes from being your true self

Because of the overall diversity at Discover, I felt I could be my true self at the office—that I wouldn’t be judged or graded on for being gay. I’m lucky, even in 2019, not everyone can feel this way. When you walk into work not being your true self, you aren’t WHOLE. Your managers and co-workers, they are only getting maybe 60% of YOU. You don’t present as well, you don’t share your ideas because you’re worried your true self will be discovered and judged. When you can walk into work as your true self, you present better, you think in ways your managers and co-workers may not be thinking. And this is what every company needs—every employee walking in being their true Selves and sharing their ideas.

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Discover Has Been My Life, I Grew Up Here

Shannon

Discover Has Been My Life, I Grew Up Here

Name: Shannon

Job Title: Team Leader – Cardmember Assistance

I started as an outbound phone collector and collected for 4 years, then was promoted to coach. I was asked to cover two teams early in my coaching career and that earned me a promotion to Team Leader. Throughout the years I have served in a variety of leadership roles at Discover. Locally, I am the Phoenix PRIDE Employee Resource Group (ERG) Chair, and serve as a member of several other ERGs.

Discover is dedicated to helping employees with career growth. Those who show success in results and leadership can really stake out a career here. I myself have been afforded an opportunity to showcase my greatest skills in communication and helping keep employees engaged every day.

For several years I served as a Hiring Manager in Cardmember assistance. During that time,  I was one of the first faces a potential job candidate saw when they came for an interview. When looking to hire someone I always told them all of the things I liked about them and why I think they will find success here. Highlighting for them the strengths that work best with Discover’s culture and support of our values helps them hit the ground running and to be successful from day one. Many of my managers have been mentors to me and have made me feel valued. I strive to give back to the organization in the same way by carrying that forward.

I have had many employees tell me in the hallways that this dialogue is why they chose Discover over a competitor or even another job closer to home. It was my favorite part of hiring.

I love creating an open atmosphere and encourage all employees to reach their potential, and do so by living authentic lives in the work place. The culture here is unparalleled and I truly appreciate Discover for that.

Interested in working in Cardmember Assistance? Search & apply for careers in Customer Service.