Name: Kayley C.
Job Title: Senior Manager, DMS
A path with pride
Prior to Discover, I worked in various collections roles. When I found myself looking for a new job, it was important to me that the company valued diversity and inclusion and supported the LGBTQ community. One of my best friends suggested that I look into Discover for a change of pace. I did! Discover not only supports and protects their LGBTQ employees, they encourage us to bring our whole self through the doors. This gives me the platform to truly make a real difference! Celebrating what makes us unique and also what brings us together through our passion, drive and commitment to each other and our customers is really special.
Growth through connection
Working for Discover has led to some of the best things in my life! I have been encouraged to take chances and find work that truly inspires me! One of the things I value most is learning. And I get to do that on a daily basis. Recently I just received my professional coaching certification which was one of the most inspiring journeys of my life. As part of my role and development plan, I wanted to gain additional skills that strengthened my position as a coach. The Discover Management System (DMS) leadership sponsored me to go through an ICF (International Coaches Federation) accredited program to get my professional coach certification. This was a game changer in my career. Because I love connecting with people and learning about their life and beliefs, I’m coupling this certification with my people skills which allows me to take time and energy to bring value to employees. I’m able to truly help them understand work/life balance and being their true selves. This is where I find fulfillment. As a result, I have advanced from agent to coach in the operations center to Project Manager and now Senior Manager in eight years!
Creating meaningful change
I have the privilege of having time and meaningful conversations with leadership at Discover. During one of those conversations, I got to learn more about diversity and inclusion within Discover. As a result, I was able to share my experience and how I identify as an LGBTQ individual. For me, I identify as Queer. This conversation led to the team updating Discover materials to be further inclusive by adding the ‘Q’. That was a powerful message for me and made me (and several others) feel seen.
Always customer facing
One of the things that I pride myself in is being an advocate for the product that we provide. I am a Discover customer myself and it is important for me to use my Discover it® Card. Every time I take out my card (I have the Pride Card design!) others comment on it and I get to share that I work for the company as well! This usually leads to a fun conversation about what I think is so great about our company and why I am loyal both as an employee and customer.