Posts

« All News

Diversity and Inclusion is part of our DNA

erg image

Diversity and Inclusion is part of our DNA

At Discover, we strive to create a work environment where unique individuals can come to work each day and make a real difference. Discover’s Diversity & Inclusion (D&I) efforts in particular are aimed at using the differences in your perspectives and backgrounds to create value and success for the company. Our diversity is one of our greatest assets and we believe it’s one of the main reasons we are able to serve our customers so well.

Since the launch of a dedicated D&I program at Discover, we’ve seen tremendous growth in initiatives  that support an inclusive culture both inside and outside of our office walls. In 2013, we started our efforts with seven Employee Resource Groups (ERG), a number that now stands at 10 Employee Resource Groups and 39 ERG chapters across all of our major locations.

Discover’s ERGs help us recognize that there is strength in our differences and remind us that diversity and inclusion is part of our DNA. In order to help our ERGs make the most impact to employees, our communities, and the business, we make sure the strategic plans for each group align with overall company strategies and include activities that:

  • Build cultural awareness
  • Impact professional development, and
  • Grow our customer base

The Mission of our ERGs

ERG Mission
Accentuating Discover Abilities (ADA) To foster an inclusive environment where individuals with disabilities are valued and respected, thereby maximizing the empowerment of the individual and company performance.
Asian Professionals at Discover (APAD) To enhance Asian cultural awareness by creating and supporting volunteer opportunities while fostering an environment that promotes professional development.
Black Organizational Leadership at Discover (BOLD) To provide a support network for employees at Discover that fosters an inclusive environment that promotes growth, leadership, and talent development.
Generations of Leaders at Discover (GOLD) To create environment that fosters opportunities to collaborate across Discover leveraging employee talent, experience and knowledge to positively impact our leadership and financial well-being.
Honoring Military & Veterans (HMV) To bring awareness and understanding of military-related skills that impact Discover, identify veteran employee needs and work to drive business solutions. HMV strives to act as a focus group evaluating Service member benefits and coordinates activities to highlight and honor the military both at Discover and within the community.
Helping Organize Latino Achievement (¡HOLA!) To be at the center of the Latino community by sharing insights that can help Discover harness the full potential of its employees, partners and customers. ¡HOLA! will create and develop the leaders of tomorrow through professional development, networking, cultural awareness and knowledge sharing.​
Native American Professionals at Discover (N8V) To create an inclusive environment for Native American professionals by promoting Native American heritage through education, networking, cultural and social opportunities. N8V partners with local Native American communities to give exposure about the company’s core values, beliefs, products and services.
PRIDE – Lesbian, Gay, Bisexual, Transgender Allies To unite the power and potential of lesbian, gay, bisexual, transgender and ally employees in their careers and to contribute to Discover customers, employees, suppliers and communities.​​​​​​​
Professional Women Impacting Results (PWIR) To provide development and networking opportunities to further enhance the effectiveness of women across the organization.
Young Professionals of Discover (YPOD) To ignite progress, inspire others and cultivate tomorrow’s leaders. YPOD aims to provide developmental, networking and leadership opportunities for motivated young professionals and their advocates, supports and reinforces Discover’s core business objectives by leveraging personal and professional insights to spark innovation, while enhancing the company’s reputation through voluntary service in our communities.​

Learn more about Discover’s Employee Resource Groups.

« All News

Discover Has Been My Life, I Grew Up Here

Shannon

Discover Has Been My Life, I Grew Up Here

Name: Shannon

Job Title: Team Leader – Cardmember Assistance

I started as an outbound phone collector and collected for 4 years, then was promoted to coach. I was asked to cover two teams early in my coaching career and that earned me a promotion to Team Leader. Throughout the years I have served in a variety of leadership roles at Discover. Locally, I am the Phoenix PRIDE Employee Resource Group (ERG) Chair, and serve as a member of several other ERGs.

Discover is dedicated to helping employees with career growth. Those who show success in results and leadership can really stake out a career here. I myself have been afforded an opportunity to showcase my greatest skills in communication and helping keep employees engaged every day.

For several years I served as a Hiring Manager in Cardmember assistance. During that time,  I was one of the first faces a potential job candidate saw when they came for an interview. When looking to hire someone I always told them all of the things I liked about them and why I think they will find success here. Highlighting for them the strengths that work best with Discover’s culture and support of our values helps them hit the ground running and to be successful from day one. Many of my managers have been mentors to me and have made me feel valued. I strive to give back to the organization in the same way by carrying that forward.

I have had many employees tell me in the hallways that this dialogue is why they chose Discover over a competitor or even another job closer to home. It was my favorite part of hiring.

I love creating an open atmosphere and encourage all employees to reach their potential, and do so by living authentic lives in the work place. The culture here is unparalleled and I truly appreciate Discover for that.

Interested in working in Cardmember Assistance? Search & apply for careers in Customer Service.