Posts

« All News

Scrum Master for Two Teams

Name: Cynthia D.
Job Title: BT Scrum Master

Aligning on values

I first joined Discover in April 2016 as a part of the Business Technology (BT) Risk and Compliance team. At the time, I was looking for a company that provides its employees with good work-life balance, has values, is going in a direction I agree with, and has amazing people. Discover marked all the boxes and today, I am the Scrum Master for two teams, the Authentication Infrastructure team and the Identity & Directory Services team.

Tools for self-discovery

Discover gives us so many great resources and opportunities to advance our career and networks—both professional and personal. From the Development Central training portal to one-on-one conversations with leadership, I feel I have the opportunity to figure out how I want to grow my career which is very important to me.

I’d like to say that I’m in a unique position—I have a business degree and experience in both technical and risk areas. This combination significantly helps me in my current role as a Scrum Master, as well as bringing a different perspective to the table. Having been an engineer for a few years, I understand the processes and can relate to team members. They also don’t need to explain technical details to me, because I was once in their shoes. On the other hand, my business degree and risk experience give me a unique perspective from my peers and I ask questions and look at situations differently. For instance, I always ask – “How can we communicate this change so our end users fully understand and don’t require follow-up questions?” This saves us time in development and ensures we deliver a quality product.

An opportunity to fall in love

This year, I transitioned from being an engineer into my current role—a Scrum Master and I absolutely love it.  This role keeps me in the technical world and allows me to help enhance current processes, shield my team from distractions and interruptions, and help them become more efficient and effective in everyday work.

Hard work pays off

I love that Discover gives us the opportunity to acknowledge the great work our peers do through various channels, including recognition points to peers and the President’s Award. The greatest award to me is the acknowledgment and appreciation for the work that we do every day. So, when I was nominated and won the President’s Award last year, it meant so much to me that my passion and efforts were not going unnoticed.

Coworkers worth celebrating

As cliché as it sounds, it’s the people who keep me here at Discover. I have gained so many friends as well as grown into the person I am today. At my wedding, I had a whole table full of my Discover friends, and though I’ve only been here for a few years, I have made lifelong friends.

In Corporate America, it’s difficult to find a company that truly cares about you as an individual. Not only is Discover one of those rare companies, but Discover also has company values and beliefs that prove it is looking out for its employees and customers.

 

« All News

Support, Innovate, and Embrace

Name: Nnaemeka O.
Job Title: BT Senior Manager

Supporting the company

At Discover, my team helps enable enterprise planning capabilities across the company by bridging business and process thinking with technology. My team builds capabilities that help manage our portfolio of work as well as creating strategic reporting. With this in mind, we are constantly collaborating with stakeholders across the business who manage and deliver enterprise initiatives. Working with these individuals, coupled with the new technologies I have learned, provides me with an improved understanding of the financial services industry and the impact we can make in the lives of our customers.

Bold, innovative ideas

I love my job because I’m always meeting with creative thinkers. Discover does a great job enabling people to think creatively and bring ideas to the forefront. Innovation is core to the future strategy of our company and enabling our bold thinkers creates positive change and a collaborative environment. I appreciate having the platform to bring my ideas to the table. By contributing my perspective, it allows me to be true to myself while delivering new technology and capabilities to our organization.

A company that leads and embraces

I’ve worked at large companies, and yes, Discover is a large company; however, there is a strong sense of community and truly owning “doing right” by our customers. Discover is a leading company within the financial services industry that embraces and values diversity in its employees. We are encouraged to challenge the status quo and to contribute improvements that deliver an amazing experience for our customers.

« All News

Authenticity allows for great leadership…

Name: Brittnee F.
Job Title: Card Operations Team Leader

My aunt worked at Discover when they started up. She relocated to Utah as Contact Strategy Consultant and tried to get me to apply for years but I was intimidated because I didn’t have a college degree. But after working 10 years in the food industry, I was ready for a change! I decided to apply.

I’ve had so many great experiences here! I have met amazing people who I now call family. My husband and I were able to take our first REAL vacation to celebrate our 5 year anniversary in Maui. This was a trip I won at Discover through our Winter Winnings program, a rewards program for the top 50 performers who win extremely large gifts

I have worked at Discover for almost 6 years. I’m a Team Leader in Card Member Assistance (CMA), who enjoys attending horror conventions, reading, spending time with my husband, pets and my godson.

Creating an environment where all feel safe and can be their true self…

I have made a real difference at Discover by really making sure that I remain authentic. Expressing myself through physical appearance is something I enjoy. I have a lot of tattoos, piercings, crazy colored hair, and a Rocker Chic style. I’ve been told I would never be successful with how I present myself but at Discover, they allow me to be me every day when I am at work and I don’t have to hide it.

Due to the environment, the people I work with and Discover acceptance in diversity, I was finally able to be comfortable with coming out to many family members, friends and colleagues as bisexual. I work very hard in the New Albany PRIDE group as one of the 2019/20 Chairs because it is important that LGBT employees feel recognition, appreciation, safe and have a voice. Discover is different! It is a company that allows you to be your most authentic self. I believe when you are able to be your authentic self, you are more motivated to do your job every day and you feel comfortable.

Discover is more than just a job

Discover has helped me so much in professional development. Before Discover, I had been in other leadership positions but it was only a job. Here, I’ve been able to develop into a true leader and showcase my passions. Before Discover, I was in college to get my teaching degree so helping others learn is my passion. Now I use my abilities to develop my agents. I’ve had opportunities to learn about networking, to help with my public speaking, and to learn how to have an effective conversation.

There are so many opportunities within the company. There is always something new to learn. It shocks me that Discover offers up to 90% tuition reimbursement on education assistance.  It amazes me to work for a company that started out with 4 weeks vacation time.

The work I do is meaningful

My team is the base of all of CMA, we are the first step in correcting delinquency. As high-risk accounts come to us, we provide excellent customer service versus high focus on collections. It is important that we have a great conversation with the customer so that we can assist them in keeping their account in good standing.

I once had a customer call and talk to me with some of the most horrid things I had ever heard. Although it was difficult, I made sure to remind myself, “He is stressed and upset because of his situation.  Do not take this personal.  And all people handle things differently.” I looked at all possibilities we had to help him, covered these options then allowed him to make the choice on what he thought would be most beneficial. By the end of the conversation, the man was crying with gratitude. He felt so bad for the things he had said. I told him I understood that we all need help sometimes. A lot of people would remember that as a terrible experience but for me it was very eye-opening.  I learned what patience and genuine empathy can do for a person.

Walk me through a day in the life of working on your team

I actually am in charge of 2 teams. Those teams are the Pre-Delinquency team and the Discover Business Card Process team. I come in, make sure I go through emails first.  Then I look at the schedule to see what agents are here.  After that, I look at my calendar to see what I have scheduled for the day.  This allows me to work around the things I need to do and coach agents from call listening. I always like to coach regardless of whether it was an amazing call or a call with many opportunities. As a Team Leader, I am also responsible for handling their timekeeping, compliance and making sure they understand how to remain compliant. Giving my team daily updates on their performance is important and valuable.

Come work with me…
I would say that Discover is a great company to work for. The benefits are amazing, the opportunities are amazing. They have more to offer than any other company I have ever worked for. I even have family that has been in the same job role for 20+ years, with another company, and don’t have the benefits employees receive here on their first day. Visit discover.com/careers.

« All News

Columbia College Alumnus. PRIDE ERG Member. Lead Marketing Programs.

Michael O

Name: Michael O.
Job Title: Project Manager, Global Marketing & Marketing Chair, PRIDE Employee Resource Group

How does your role contribute to the company’s goals?

Within Global Marketing, we strive for acceptance—for merchants locally and globally to accept Discover (and our partners) as form of payment. When joining this team back in 2008, this was the challenge I was most excited about—why would anyone turn down a form of payment?

Diversity beyond a marketing campaign

I value and appreciate the diversity here at Discover—race, religion, gender, sexual orientation, age (millennials to baby boomers)—I see all these when I’m at Discover. Not only do I see it and value it, Discover, as a whole, also appreciates and values it. Walking through the halls is like walking down a street in Chicago—every type of person is here and welcomed.

The greatest experience I’ve had at Discover has probably been my work within the PRIDE Employee Resource Group (“ERG”) at Discover and marketing our Discover it® Card featuring the pride colors to the LGBTQ community. As a gay Discover employee (and cardmember, of course), I want the whole LGBTQ community to know how much Discover supports us. I really like the authenticity of our LGBTQ marketing—I see it as a FOR US, BY US campaign, LGBTQ Discover employees reaching out to the LGBTQ community. These marketing initiatives and ideas didn’t come from the ‘Big Dogs’ in the corner office… it came from the hearts of the LGBTQ employees.

Value comes from being your true self

Because of the overall diversity at Discover, I felt I could be my true self at the office—that I wouldn’t be judged or graded on for being gay. I’m lucky, even in 2019, not everyone can feel this way. When you walk into work not being your true self, you aren’t WHOLE. Your managers and co-workers, they are only getting maybe 60% of YOU. You don’t present as well, you don’t share your ideas because you’re worried your true self will be discovered and judged. When you can walk into work as your true self, you present better, you think in ways your managers and co-workers may not be thinking. And this is what every company needs—every employee walking in being their true Selves and sharing their ideas.

« All News

Embracing the diversity of thought

Steve

Employee: Steve

Job Title: Manager – Payment Services, Enablement Marketing & Communications

I graduated from Roosevelt Universitywith a bachelor’s degree in Business Management. I also have a Master’s Degree in Information Systems from DePaul University. Being the first in my family to graduate from college and obtain a master’s degree, I’m proud to say I’ve been in the financial services industry for over 13 years, most of that with Discover.

One reason I like working for Discover and have stayed with the company for over a decade is because of its commitment to diversity and inclusion. Discover has a variety of Employee Resource Groups to participate in, and I personally am part of a group called HOLA!, which stands for Helping Organize Latino Efforts.

HOLA!’s mission is to be at the center of the Latino community to be able to share insights and information that will help Discover harness the full potential of its employees, partners and customers. I’ve served as a co-chair of my location’s chapter for 3 year, helping provide a community atmosphere to currently Latino employees as well as awareness to employees and business units regarding the importance of diversity in both hiring and marketing.

How have you seen the Diversity & Inclusion evolve during your 11 years here at Discover?

Over the years I’ve seen Discover not only embrace the openness of culture, community, and lifestyle, but also a diversity of thought. With such a diverse workforce, it’s great to see the company embrace groups and communities into the Discover Values; from participating in Pride parades across the nation, to serving military veterans and working to empower people living with disabilities. I think having a diverse employee base provides a diverse set of thoughts and experiences, and it’s through these experiences that we are able to make business decisions that are inclusive of individuals of all different backgrounds.

Search & Apply for jobs in Marketing.

« All News

Helping to change hearts and minds

Helping to change hearts and minds

Employee: Kristin

Job Title: Manager – Payment Services, Product Development

I graduated from the University of Illinois at Urbana-Champaign with a bachelor’s degree in Economics. I also have an MBA in Economic Crime and Fraud Management from Utica College. I’ve worked in financial services for 16 years, focused primarily on operations and risk management.

 Your first day at Discover, what were your thoughts?

“I am surrounded by smart, funny people who love what they do. This was a good move.” After 8 years with the company, I am happy to say I feel the same exact way.

Diving a little deeper, how is Discover following our values of “Doing The Right Thing”?

I’ve been fortunate to be on teams of smart, passionate people. We work hard, we have fun, and we get stuff done. Sometimes you befriend your colleagues and sometimes they are just teammates who come and go. I’m proud of the work I’ve done in product and fraud risk management, but perhaps my proudest and most humbling achievements have been with the PRIDE Employee Resource Group at Discover’s headquarters.

Over the years I’ve managed PRIDE’s education initiatives before becoming co-chair for our chapter. Of my time with the group, two particular instances stand out. We’ve had a speaker from PFLAG present on campus multiple times, once on how to be an Ally to the LGBT community and once on trans inclusion. After the ally training, we had a new member come to the next membership meeting and share that she had been moved to tears by the training. She freely admitted she hadn’t been the most accepting person in the past, but the speaker had altered her perspective and she wanted to change. Needless to say, we welcomed her with open arms!

Another memory that stands out was after a trans ally training. We received an email from an attendee whose neighbor’s child had recently come out as trans. The neighbor was supportive, but wasn’t sure what to do next. This employee leapt into action – they gave the neighbor their copy of PFLAG’s guide to being a trans ally, directed them to the PFLAG website, and shared a few quick tips they remembered from the training. The neighbor was grateful, and asked for additional copies of the guide for the grandparents. Both of these were powerful moments of validation for me that we are definitely Doing the Right Thing – not only arming people with information, but helping to change hearts and minds.

Through these experiences, I’ve been able to clearly see the impact of the work I do reflected in the results we’ve achieved – and that has been immensely rewarding.

 

« All News

Diversity and Inclusion is part of our DNA

erg image

Diversity and Inclusion is part of our DNA

At Discover, we strive to create a work environment where unique individuals can come to work each day and make a real difference. Discover’s Diversity & Inclusion (D&I) efforts in particular are aimed at using the differences in your perspectives and backgrounds to create value and success for the company. Our diversity is one of our greatest assets and we believe it’s one of the main reasons we are able to serve our customers so well.

Since the launch of a dedicated D&I program at Discover, we’ve seen tremendous growth in initiatives  that support an inclusive culture both inside and outside of our office walls. In 2013, we started our efforts with seven Employee Resource Groups (ERG), a number that now stands at 10 Employee Resource Groups and 39 ERG chapters across all of our major locations.

Discover’s ERGs help us recognize that there is strength in our differences and remind us that diversity and inclusion is part of our DNA. In order to help our ERGs make the most impact to employees, our communities, and the business, we make sure the strategic plans for each group align with overall company strategies and include activities that:

  • Build cultural awareness
  • Impact professional development, and
  • Grow our customer base

The Mission of our ERGs

ERG Mission
Accentuating Discover Abilities (ADA) To foster an inclusive environment where individuals with disabilities are valued and respected, thereby maximizing the empowerment of the individual and company performance.
Asian Professionals at Discover (APAD) To enhance Asian cultural awareness by creating and supporting volunteer opportunities while fostering an environment that promotes professional development.
Black Organizational Leadership at Discover (BOLD) To provide a support network for employees at Discover that fosters an inclusive environment that promotes growth, leadership, and talent development.
Generations of Leaders at Discover (GOLD) To create environment that fosters opportunities to collaborate across Discover leveraging employee talent, experience and knowledge to positively impact our leadership and financial well-being.
Honoring Military & Veterans (HMV) To bring awareness and understanding of military-related skills that impact Discover, identify veteran employee needs and work to drive business solutions. HMV strives to act as a focus group evaluating Service member benefits and coordinates activities to highlight and honor the military both at Discover and within the community.
Helping Organize Latino Achievement (¡HOLA!) To be at the center of the Latino community by sharing insights that can help Discover harness the full potential of its employees, partners and customers. ¡HOLA! will create and develop the leaders of tomorrow through professional development, networking, cultural awareness and knowledge sharing.​
Native American Professionals at Discover (N8V) To create an inclusive environment for Native American professionals by promoting Native American heritage through education, networking, cultural and social opportunities. N8V partners with local Native American communities to give exposure about the company’s core values, beliefs, products and services.
PRIDE – Lesbian, Gay, Bisexual, Transgender Allies To unite the power and potential of lesbian, gay, bisexual, transgender and ally employees in their careers and to contribute to Discover customers, employees, suppliers and communities.​​​​​​​
Professional Women Impacting Results (PWIR) To provide development and networking opportunities to further enhance the effectiveness of women across the organization.
Young Professionals of Discover (YPOD) To ignite progress, inspire others and cultivate tomorrow’s leaders. YPOD aims to provide developmental, networking and leadership opportunities for motivated young professionals and their advocates, supports and reinforces Discover’s core business objectives by leveraging personal and professional insights to spark innovation, while enhancing the company’s reputation through voluntary service in our communities.​

Learn more about Discover’s Employee Resource Groups.

« All News

I am proof that diverse backgrounds make for good employees

kim holmes director-business-technology

I am proof that diverse backgrounds make for good employees

In October, I’ll be celebrating my 19th anniversary with Discover. I’ve had amazing opportunities that have helped my career as well as the business. I have supported the launch of various products and services including the Morgan Stanley Dean Witter Card, Discover Personal Loans and the Discover Home Loans business. I’ve led project management and application delivery teams that support key customer touchpoints such as fraud, payments and customer communications. I also supported our Deposits business for a number of years. Before I joined Discover I worked for a large property-casualty insurance company in a variety of business and IT roles. I am proof that diverse backgrounds make for good employees – my undergraduate degree is in Humanities from Shimer College and my graduate degree is in Nonprofit Administration from North Park University.

How do you as a leader help move the diversity and inclusion needle forward at Discover?

One of the ways in which I support our diversity strategy is by being an active employee resource group (ERG) member. I am proud to be one of the founding co-chairs of Professional Women Impacting Results (PWIR) and a past chair of Black Organizational Leadership at Discover (BOLD). Another way is my work with Diversity Recruiting, Talent Acquisition and now the Business Technology Diversity and Inclusion committee to attract and recruit diverse talent. I mentor new employees that join our company through those efforts. Additionally, I work with Community Affairs and leverage Discover’s philanthropic efforts to support our diversity goals. The Discover Corporate Scholars program through the UNCF is an example of that work .

How have you seen the Diversity & Inclusion evolve during your 19 years here at Discover? 

The largest change is that we are now intentional in speaking about the need to address diverse representation as well as work to create a more inclusive culture.

Why do you think having a diverse employee base is beneficial to the company?

Companies with a diverse employee base perform better financially. Our customers – consumer and merchants – expect products and services that meet their needs and the most innovative solutions come from teams of diverse thinkers. A diverse employee base provides unique perspectives that highlight opportunities that might otherwise be missed. Diverse employees help the company better understand the voice of the customer. When we provide the best customer service possible everything else falls into place – a successful business, a reputable brand, and loyal customers.

Learn more about our Employee Resource groups here.

« All News

Discover Has Been My Life, I Grew Up Here

Shannon

Discover Has Been My Life, I Grew Up Here

Name: Shannon

Job Title: Team Leader – Cardmember Assistance

I started as an outbound phone collector and collected for 4 years, then was promoted to coach. I was asked to cover two teams early in my coaching career and that earned me a promotion to Team Leader. Throughout the years I have served in a variety of leadership roles at Discover. Locally, I am the Phoenix PRIDE Employee Resource Group (ERG) Chair, and serve as a member of several other ERGs.

Discover is dedicated to helping employees with career growth. Those who show success in results and leadership can really stake out a career here. I myself have been afforded an opportunity to showcase my greatest skills in communication and helping keep employees engaged every day.

For several years I served as a Hiring Manager in Cardmember assistance. During that time,  I was one of the first faces a potential job candidate saw when they came for an interview. When looking to hire someone I always told them all of the things I liked about them and why I think they will find success here. Highlighting for them the strengths that work best with Discover’s culture and support of our values helps them hit the ground running and to be successful from day one. Many of my managers have been mentors to me and have made me feel valued. I strive to give back to the organization in the same way by carrying that forward.

I have had many employees tell me in the hallways that this dialogue is why they chose Discover over a competitor or even another job closer to home. It was my favorite part of hiring.

I love creating an open atmosphere and encourage all employees to reach their potential, and do so by living authentic lives in the work place. The culture here is unparalleled and I truly appreciate Discover for that.

Interested in working in Cardmember Assistance? Search & apply for careers in Customer Service.

Events

Nothing Found

Sorry, no posts matched your criteria