Name: Nick O.
Job Title: Software Developer, Business Technology
A winding path to the right place
Near the end of my college career, I attended a technology career fair hosted by my University. I remember being flooded with nerves, hoping to land at least one interview. This is where I met Olga Zhornitsky in Human Resources, who invited me to visit Discover for Candidate’s Day. Olga showed me how unique Discover’s culture was, and how great of a company Discover is to work for. Even though I didn’t end up becoming an intern, Olga would continue to reach out to see how my classes were going. To my surprise, she would also continue to search for possible positions for me at Discover, and after graduation she brought me in to interview for my current position. Olga’s interest in me made me truly feel valued, and after my experience with her, I knew that Discover was the right place for me.
Keeping customers in mind
The work my team and I are doing, as well as the work our department is doing, is very meaningful to not only our company, but to our customers. Everything our department produces, whether directly or indirectly, is concerned with improving our customer experience. By simplifying and improving our customer service system, agents can focus on providing the best support to our customers. A good example of this was when I visited the Phoenix call center. I was able to shadow a few agents who have access to the new system. It was amazing to see how much faster an agent could resolve a customer’s issue in this system compared to the old one. For the first time, I was able to see how meaningful my work really is to Discover and our agents.
Keeping coworkers in mind
Whenever an opportunity arises, I love getting involved at Discover and meeting new people. Some examples of this include being a buddy and mentor for technology interns, participating in a panel for new employees to share experiences, helping out at career fairs and even joining a sand volleyball team. As a Discover employee, it doesn’t matter what you do or where you are located, we are one giant family that works together.
Keeping the community in mind
One of the best experiences I’ve had at Discover was when I was a leader for the Business Technology Volunteer Day. My job was to lead a group of six volunteers to accomplish one of the many tasks for fixing up a few schools in the community. It was incredible to see 600 Discover employees drastically improve the learning conditions for the students. I observed how much work Discover puts into planning these events and how passionate Discover employees are about volunteering. This is one of my favorite days of the year because of how much help we provide.
Growing with the company
Discover has helped with my professional development by providing access to training and development opportunities. I have taken several onsite technical training classes and a few professional skills classes. The technical ones were great opportunities to learn about some of the different technologies we use at Discover. These were especially beneficial when I first started because they provided me with exposure I might not have received from college. In addition, the professional skills classes offered practice for handling various work-related scenarios that I may encounter in the future. Discover offers its employees so many opportunities to grow and learn and at the same time provides a great work-life balance.