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Every day I look forward to advancing the platform my team is working on

Name: Danny L.
Job Title: Scrum Master, Business Technology

I have always been interested in the intersection of people and technology so I pursued a degree in Business Information Systems with a minor in Spanish from Illinois State University. I feel that my background as a first generation Mexican American enables me to bring a different and valued perspective to our agile team discussions. In my spare time, my hobbies include soccer, gaming and traveling. My favorite soccer team is Atletico de Madrid and watching them play at home while backpacking through Europe was a highlight of the trip.

I first heard about the opportunities at Discover during high school and after my junior year in college, I was very excited about being selected for the summer internship program. One of my favorite memories occurred when I was attending an intern luncheon. We were talking about our current projects when our CEO at the time, sat down next to us! We discussed hobbies and interests and we were all captivated when he talked about his plans after retirement and childhood anecdotes. He was friendly and transparent. When he thanked us all for being a part of Discover, I realized that this was the corporate culture that I wanted to join.

What are some of the benefits of working at Discover?

One of the benefits I’ve really enjoyed are the strong connections made as an intern. Despite this being my first job out of college, I’ve never felt overwhelmed. Thanks to my incredible internship experience, on my first day of work at Discover, I already had a large network of peers. This source of support has been extremely valuable and we continue to keep in touch and meet up regularly.

How is your work impact Discover overall?

As the team’s Scrum Master, I help the team perform at their highest level by eliminating distractions so our engineers can focus on the high priority deliverables. We’re currently rolling out a new iteration of our event handling platform that makes it easy for applications to publish and subscribe to real-time events. I work with the team, product owner and stakeholders to create a roadmap of deliverables. Internally, I also coach the team on agile best practices to keep everything running smoothly.

Every day I look forward to advancing the platform my team is working on and that feeling of accomplishment and belonging is something I want everyone to experience. I am a big supporter of the culture at Discover and am always proud to direct people to www.discover.com/careers where they can find an opportunity that’s a fit for them.

Interested in working in Business Technology?

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Working for a “win-win” impact

Name: Basia P.
Job Title: Director of Credit Risk Analysis

I attended Northwestern University where I earned my bachelor’s degree in Math and Economics. I came across an opportunity at Discover on Northwestern’s career search site.  With degrees in Math and Economics, I was looking for a place where I could put my analytical skills to use in business. I joined Discover as an entry level associate in Credit Risk Management.  16 years later, I’m still here and still loving it.

My entire career has been at Discover and I owe this to the wonderful management team I’ve been lucky to work with. With the help of my managers, mentors and peers, I was able to develop first the business expertise and then the leadership behaviors that allow me to be successful in my role today. I’ve held progressive positions in various areas of Credit Risk Management in card, personal loan and student loan teams.

What does a typical day on your team look like?

Almost every day we have interactions with partners from other departments such as Marketing, Finance, Operations or Technology. Cross-functional collaboration is key to success and we understand its significance to Discover. Usually, I also have several checkpoints with my functional team where we review the current state of the business and updates on projects like balance transfer promotion eligibility.

Working for a win-win impact.

I had an opportunity to work on revamping the customer initiated line increase request process. It was a great example of a project where credit strategy went hand-in-hand with process and customer experience; we were able to design a process that enhanced customer experience through automation and shortening processing time; while also improving credit risk controls and bottom line profit to Discover. It was a win-win outcome for Discover and its customers!

 As important as our work is, the people we do the work with are even more important to me. At Discover, we foster openness and respect both towards our customers, as well as amongst our colleagues. We create a comfortable workplace where questions and opinions are welcome and addressed with proper attention.

 Discover takes care of its people.

Working at Discover is a blend of demanding and challenging projects, while being flexible and understanding of work/life balance. I’ve been able to change roles and teams every few years to keep learning and challenging myself. Additionally, Discover offers wonderful family benefits including generous paid parental leave, which I’ve recently had an opportunity to take advantage of.

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Columbia College Alumnus. PRIDE ERG Member. Lead Marketing Programs.

Name: Michael O.
Job Title: Project Manager, Global Marketing & Marketing Chair, PRIDE Employee Resource Group

How does your role contribute to the company’s goals?

Within Global Marketing, we strive for acceptance—for merchants locally and globally to accept Discover (and our partners) as form of payment. When joining this team back in 2008, this was the challenge I was most excited about—why would anyone turn down a form of payment?

Diversity beyond a marketing campaign

I value and appreciate the diversity here at Discover—race, religion, gender, sexual orientation, age (millennials to baby boomers)—I see all these when I’m at Discover. Not only do I see it and value it, Discover, as a whole, also appreciates and values it. Walking through the halls is like walking down a street in Chicago—every type of person is here and welcomed.

The greatest experience I’ve had at Discover has probably been my work within the PRIDE Employee Resource Group (“ERG”) at Discover and marketing our Discover it® Card featuring the pride colors to the LGBTQ community. As a gay Discover employee (and cardmember, of course), I want the whole LGBTQ community to know how much Discover supports us. I really like the authenticity of our LGBTQ marketing—I see it as a FOR US, BY US campaign, LGBTQ Discover employees reaching out to the LGBTQ community. These marketing initiatives and ideas didn’t come from the ‘Big Dogs’ in the corner office… it came from the hearts of the LGBTQ employees.

Value comes from being your true self

Because of the overall diversity at Discover, I felt I could be my true self at the office—that I wouldn’t be judged or graded on for being gay. I’m lucky, even in 2019, not everyone can feel this way. When you walk into work not being your true self, you aren’t WHOLE. Your managers and co-workers, they are only getting maybe 60% of YOU. You don’t present as well, you don’t share your ideas because you’re worried your true self will be discovered and judged. When you can walk into work as your true self, you present better, you think in ways your managers and co-workers may not be thinking. And this is what every company needs—every employee walking in being their true Selves and sharing their ideas.

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I am proof that diverse backgrounds make for good employees

kim holmes director-business-technology

I am proof that diverse backgrounds make for good employees

In October, I’ll be celebrating my 19th anniversary with Discover. I’ve had amazing opportunities that have helped my career as well as the business. I have supported the launch of various products and services including the Morgan Stanley Dean Witter Card, Discover Personal Loans and the Discover Home Loans business. I’ve led project management and application delivery teams that support key customer touchpoints such as fraud, payments and customer communications. I also supported our Deposits business for a number of years. Before I joined Discover I worked for a large property-casualty insurance company in a variety of business and IT roles. I am proof that diverse backgrounds make for good employees – my undergraduate degree is in Humanities from Shimer College and my graduate degree is in Nonprofit Administration from North Park University.

How do you as a leader help move the diversity and inclusion needle forward at Discover?

One of the ways in which I support our diversity strategy is by being an active employee resource group (ERG) member. I am proud to be one of the founding co-chairs of Professional Women Impacting Results (PWIR) and a past chair of Black Organizational Leadership at Discover (BOLD). Another way is my work with Diversity Recruiting, Talent Acquisition and now the Business Technology Diversity and Inclusion committee to attract and recruit diverse talent. I mentor new employees that join our company through those efforts. Additionally, I work with Community Affairs and leverage Discover’s philanthropic efforts to support our diversity goals. The Discover Corporate Scholars program through the UNCF is an example of that work .

How have you seen the Diversity & Inclusion evolve during your 19 years here at Discover? 

The largest change is that we are now intentional in speaking about the need to address diverse representation as well as work to create a more inclusive culture.

Why do you think having a diverse employee base is beneficial to the company?

Companies with a diverse employee base perform better financially. Our customers – consumer and merchants – expect products and services that meet their needs and the most innovative solutions come from teams of diverse thinkers. A diverse employee base provides unique perspectives that highlight opportunities that might otherwise be missed. Diverse employees help the company better understand the voice of the customer. When we provide the best customer service possible everything else falls into place – a successful business, a reputable brand, and loyal customers.

Learn more about our Employee Resource groups here.