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Mother. Coach. Senior Manager.

Name: Kayley C.
Job Title: Senior Manager, DMS

A path with pride

Prior to Discover, I worked in various collections roles. When I found myself looking for a new job, it was important to me that the company valued diversity and inclusion and supported the LGBTQ community. One of my best friends suggested that I look into Discover for a change of pace.  I did!  Discover not only supports and protects their LGBTQ employees, they encourage us to bring our whole self through the doors.  This gives me the platform to truly make a real difference! Celebrating what makes us unique and also what brings us together through our passion, drive and commitment to each other and our customers is really special.

Growth through connection

Working for Discover has led to some of the best things in my life! I have been encouraged to take chances and find work that truly inspires me! One of the things I value most is learning.   And I get to do that on a daily basis. Recently I just received my professional coaching certification which was one of the most inspiring journeys of my life.  As part of my role and development plan, I wanted to gain additional skills that strengthened my position as a coach.  The Discover Management System (DMS) leadership sponsored me to go through an ICF (International Coaches Federation) accredited program to get my professional coach certification. This was a game changer in my career.  Because I love connecting with people and learning about their life and beliefs, I’m coupling this certification with my people skills which allows me to take time and energy to bring value to employees.  I’m able to truly help them understand work/life balance and being their true selves.  This is where I find fulfillment.  As a result, I have advanced from agent to coach in the operations center to Project Manager and now Senior Manager in eight years!

Creating meaningful change

I have the privilege of having time and meaningful conversations with leadership at Discover. During one of those conversations, I got to learn more about diversity and inclusion within Discover. As a result, I was able to share my experience and how I identify as an LGBTQ individual. For me, I identify as Queer. This conversation led to the team updating Discover materials to be further inclusive by adding the ‘Q’.  That was a powerful message for me and made me (and several others) feel seen.

Always customer facing

One of the things that I pride myself in is being an advocate for the product that we provide. I am a Discover customer myself and it is important for me to use my Discover it® Card. Every time I take out my card (I have the Pride Card design!) others comment on it and I get to share that I work for the company as well! This usually leads to a fun conversation about what I think is so great about our company and why I am loyal both as an employee and customer.

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The Journey to Transformation

 

Name: Kevin C.
Job Title: VP, Operations, Data Analytics and Collections

I was born and raised in Trinidad and came to the United States for college. Outside of work, I enjoy running, traveling, and being a foodie but my true passion is playing the piano. In 2014, I released an album of some of my original arrangements. I also love to learn and often want to get into the details of how work is executed. Anyone who works with me knows I like to “observe the work” in action because work for me is also a learning-journey.

From learning to giving back

Prior to Discover, I worked at the Boston Consulting Group (BCG ) a global management consulting firm. A BCG colleague working at Discover encouraged me to apply when I was looking for new opportunities and the rest is history!

Overall, my Discover journey has been very entrepreneurial. From creating and re-inventing talent management programs to building Lean and Risk capabilities to transforming operations, technology, digital journeys, and data – I am always challenged to create and constantly learning.

Discover has great training programs, most recently, I have been extensively trained on our management approach (i.e. Discover Management System or DMS) that combines the best of Lean with leadership behaviors – I consider this not just an investment in the company’s future but also my own professional development.

I’m my true self

As an immigrant, minority and LGBTQ representative I have always been an advocate of diversity out of necessity.  At Discover, we combine the diversity of our experiences with an obsessive focus on the customer to create sustainably winning experiences.

Our difference is…

Prior to Discover, I worked in investment banking and consulting.  Discover is definitely the most collaborative culture I have ever experienced and the focus is always about getting to the end-state “together” and leveraging the best of the team.

The change

I manage a team that leads operations, technology, digital journeys and data transformation for Discover Bank supporting 4 businesses: Deposits, Student Loans, Personal Loans, and Home Equity Loans. I am also responsible for collections and recovery strategies for Personal Loan and Student Loan portfolios with over $17BN in outstanding receivables. Finally, I am leading an operational excellence initiative that is improving how we do agile development, incident management and more!  I know my team makes a meaningful impact and that makes it exciting work. There is no typical day and that’s what makes it so fun. Come experience it for yourself!