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Passionate person who loves to win…

Name: Jessica M.
Job Title: Team Leader

I started at Discover in June 2013 with the Military Work-at-Home (W@H) program at Dover Air Force Base (AFB) in Dover, Delaware in the second class and there were only 24 of us in the entire department back then! I started as an agent taking inbound application calls and I loved it! Shortly, I became a mentor for our new hire classes that were coming out every other month. Then I became a coach in 2014. A few months later, I was promoted to team leader and had the chance to run my own team.

Tell us about a great experience you’ve had so far here.

I participated in military hiring events held at the base and at Del Tech Community College to grow the Military W@H program and share my personal testimony of the awesome program we had. I left the Acquisitions Military Department in 2016 to go to high volume transactors in Cardmember Service & Engagement, but was still able to stay on the Military W@H expansion projects at Dover and our newest one at Joint Base McGuire-Dix-Lakehurst. As a military spouse for 12 years, I was able to make valuable connections at McGuire AFB in New Jersey, Shaw AFB in South Carolina, and Dover AFB in Delaware.  Currently, I’m working with Wilmington University, to launch a training space to conduct new hire classes for Military W@H employees at the McGuire AFB.

How do you feel you have contributed to the “Make a Real Difference” message at Discover?

I served as a co-chair for our employee resource group Honoring Military and Veterans (HMV) for 3 years and in that time I was able to participate in several outreach programs besides hiring. We helped to renovate a house for transitioning veterans in Middletown, DE, started and hosted 3 Holiday Lunches for the Veteran Affairs home in Milford, DE, as well as countless hiring efforts.

How have you been able to “Be Your True Self” at Discover?

As a passionate person who loves to win, getting the chance to drive results every month and be recognized for it, is something I live for. I feel a strong sense of pride that my company has won J.D. Power so many times and I want to continue to help them achieve this.”

*(Discover was ranked Highest in Customer Satisfaction with Credit Card Companies by J.D. Power 4 out of the last 5 Years).

How does this experience compare to other jobs you’ve had in the past?

They care, simply put. Discover believes that happy employees promote a happier work environment and better results. Discover empowers employees to be their true selves and encourages continuous professional growth.

What are some of the benefits of working here? Is there anything that surprised you?

I was the first Team Leader in the entire company to manage their team 100% remote, and from 3 states away! My whole team, including my coach, works from home anyway so it wasn’t too much of a change for them. Only seeing them a few times a year makes the times we are together more like a family reunion then a team gathering. My department manager Veronica, and director Jeff, have been so accommodating to me being states away. The biggest benefit to being at Discover is the work/life balance that they support for their employees!

*Discover received the highest score in the J.D. Power 2014-2016 and 2018 Credit Card Satisfaction Studies of customers’ satisfaction with their primary credit card. Visit jdpower.com/awards

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How Discover Helped Shape Me to Be the Leader I Am Today

jenna leary

How Discover Helped Shape Me to Be the Leader I Am Today

Name: Jenna

Job Title: Department Manager, Cardmember Assistance

I am married with a two year old daughter. I have my undergraduate degree in Criminal Justice and Criminology and my Masters in Business Administration. In my spare time, I love to spend time with my family and friends, shop, cook and travel.

Someone once asked me what I would say to a friend or neighbor applying for a job at Discover, and without missing a beat my response was, “Are you ready to make the best career decision ever?!”

I started working at Discover over the summer of my junior year in high school and am still here 13 years later. Throughout that time, I’ve had the incredible opportunity to make my mark in several roles throughout the business. Most recently I stepped into a new role as Department Manager for our Card Operations department in Phoenix, and without Discover’s support along the way I would have never come this far.

One way Discover has encouraged my growth is through the tuition reimbursement program. The company helped me reach my educational goals (and then some) by supporting me financially to finish my education. I now have an undergraduate degree in Criminal Justice and Criminology and a Masters in Business Administration. I believe it was this support that has led to many of the advancements I’ve made to get me to the role I’m in now. My experience with Discover’s tuition reimbursement program was so positive, I developed a passion for education and help advocate for other employees to further their education.

I’ve become a local subject matter expert on Discover’s education programs and assisted countless employees in selecting their major, picking the right classes and submitting their courses for reimbursement. Over the years I have also led our Leadership Education Advancement Program (LEAP) initiative in Phoenix. I once even had the opportunity to work with a local community college to bring an Organizational Leadership Certification program to Discover’s campus – a designation employees were able to complete while at work AND with no out-of-pocket expense.

To me, Discover is not just a job or career. The diverse experience and educational development Discover has provided me over the years has truly helped to shape me to be the leader that I am today.

Search & apply for careers in Customer Service.

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Discover Has Been My Life, I Grew Up Here

Shannon

Discover Has Been My Life, I Grew Up Here

Name: Shannon

Job Title: Team Leader – Cardmember Assistance

I started as an outbound phone collector and collected for 4 years, then was promoted to coach. I was asked to cover two teams early in my coaching career and that earned me a promotion to Team Leader. Throughout the years I have served in a variety of leadership roles at Discover. Locally, I am the Phoenix PRIDE Employee Resource Group (ERG) Chair, and serve as a member of several other ERGs.

Discover is dedicated to helping employees with career growth. Those who show success in results and leadership can really stake out a career here. I myself have been afforded an opportunity to showcase my greatest skills in communication and helping keep employees engaged every day.

For several years I served as a Hiring Manager in Cardmember assistance. During that time,  I was one of the first faces a potential job candidate saw when they came for an interview. When looking to hire someone I always told them all of the things I liked about them and why I think they will find success here. Highlighting for them the strengths that work best with Discover’s culture and support of our values helps them hit the ground running and to be successful from day one. Many of my managers have been mentors to me and have made me feel valued. I strive to give back to the organization in the same way by carrying that forward.

I have had many employees tell me in the hallways that this dialogue is why they chose Discover over a competitor or even another job closer to home. It was my favorite part of hiring.

I love creating an open atmosphere and encourage all employees to reach their potential, and do so by living authentic lives in the work place. The culture here is unparalleled and I truly appreciate Discover for that.

Interested in working in Cardmember Assistance? Search & apply for careers in Customer Service.

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