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Outdoorsman. Volunteer. Operations Specialist.

Name: Saulo J.
Job Title: Operations Specialists in Consumer Banking

Career shopping

In 2015, I was looking to start a serious career.  During my search for good companies online, I applied to Discover and a few other companies. Luckily, I got multiple job offers but chose Discover; it just felt right. It was during my tour, in my interview, that really left an impression on me. I noticed “everyone” smiling and seemed so happy, this showed me a company I would love to be a part of.

Experiencing excellence

I have had many great experiences but I have to brag for once. One of my best memories here was when I won the Pinnacle of Excellence award. Winners are selected by senior leaders for displaying outstanding leadership behaviors and “living” the Discover values while delivering excellent business results. The award ceremony for Pinnacle is hard to explain—it’s something you have to experience for yourself.  When management appraoched me about me winning, it was heartwarming because I did not expect it.  I had no idea I was being considered.  Turns out, just beingmyself is all it took to qualify! I can’t take all the credit.  The Discover environment really helps provide you with essentials to be yourself.  This is what makes Discover excellent.

 Being yourself by giving back

Discover allows me to be my true self in many ways but mostly through volunteering.  I’ve always wanted to give back. Discover opens up the door for employees to volunteer in multiple ways continuously.  Because of this, I’ve giving back to my community more than I ever had in my whole life. Volunteerism is one of my favorite values because it benefits others.  It gives my  community additional resource that they may not have had.  Volunteering educates both the community and myself on what’s available and who’s there to help.  I’ve had the opportunity to volunteer at Habitat for Humanity, Mulligans Manor, Pride Walk, back to school clothing drive and many more.

 Contributing to what makes Discover different

Discover puts their customers in better financial situations. While working in the Card Member Assistance (CMA) Charge-off Department, I was on a phone call with a customer who had a delinquent account.  When I first started talking to her, she didn’t want to hear me out but I knew we may be able to provide her some new options. I had one opportunity to really make an impact, so my exact words were “Just hear me out for one minute. And if what we have doesn’t help you, you’re more than welcome to hang up.” I’m sure she was shocked. After offering her a different payment option, she started to cry! She was so thankful. She took the program and thanked me because she had no idea that Discover provided these types of options and “workout programs” that help customers in true financial hardships—I know we made a true impact on that customer.

A day at Discover

Every day is different. It’s an amazing company to work for and they treat their employees’ great. Our positive work environment makes you want to come to work. If you’re looking to grow within a corporation, Discover is an amazing place to start a career.

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Father of four. World Traveler. Department Manager.

Name: Topher A.
Job Title: Card Operations Department Manager

Deciding on Discover

I was working at another local call center, as a supervisor. I became friends with a few Team Leaders from Discover and was really impressed with the way they spoke about their jobs. They told me about all of the training and development they received to become better managers and leaders. I decided to invest in my own career by joining the Discover family. I started as a Team Leader in Discover Student Loans.  Since my start, I’ve worked in Customer Service and Engagement (CSE) and Cardmember Assistance (CMA). Discover delivered on my need for professional development and offer some great benefits that’s  hard to match anywhere else.

Invest in yourself

Discover offers its employees many professional development courses. I have learned how to better handle difficult conversations and how to prioritize activities so that I am working on what is most important. Today, we are rolling out the Discover Management System (DMS) to the field.  DMS is a tool to help us deliver more value to our customers as efficiently and effectively as we can.  I am being further stretched to follow its principles. I am excited with the thought that my work will be more closely tied to creating value for our customers.

 Coming together for our customers

Discover is different than any other company that I have worked for. They truly put people first. While other companies may focus solely on the bottom line, Discover is constantly evaluating the impact of our decisions on our customers and employees. While working with our Balance Transfer group, I visited our Balance Transfer team in Phoenix, with whom we engage in friendly internal competition. However, upon my visit, the department manager for Balance Transfers in Phoenix rolled out the welcome wagon.  He invited me to spend a few days with him, where he shared all of his strategy material and best practices. He was a great example of collaboration, despite the fact that our departments were competing with one another. This is just one example, where people have put the best interests of the company and our customers above their own.

 Coming together for each other

Not only does Discover celebrate diversity, the company is truly inclusive of all types of people. Discover values every individual, as long as they are willing to treat others with dignity and respect. I had the opportunity to live in South America for a few years. As a result, I speak Spanish and Portuguese. I participate in the HOLA (Helping Organize Latino Achievement) Employee Resource Group at Discover, where I work side-by-side with other HOLA members, a really great experience over the last few years, as we celebrate and promote inclusion of the Latino culture here at Discover. They make me feel like I am a part of the family.