Posts

« All News

Craft Brewery Supporter. Volleyball Player. Software Developer.

Name: Nick O.
Job Title: Software Developer, Business Technology

A winding path to the right place

Near the end of my college career, I attended a technology career fair hosted by my University. I remember being flooded with nerves, hoping to land at least one interview. This is where I met Olga Zhornitsky in Human Resources, who invited me to visit Discover for Candidate’s Day. Olga showed me how unique Discover’s culture was, and how great of a company Discover is to work for. Even though I didn’t end up becoming an intern, Olga would continue to reach out to see how my classes were going. To my surprise, she would also continue to search for possible positions for me at Discover, and after graduation she brought me in to interview for my current position. Olga’s interest in me made me truly feel valued, and after my experience with her, I knew that Discover was the right place for me.

Keeping customers in mind

The work my team and I are doing, as well as the work our department is doing, is very meaningful to not only our company, but to our customers. Everything our department produces, whether directly or indirectly, is concerned with improving our customer experience. By simplifying and improving our customer service system, agents can focus on providing the best support to our customers. A good example of this was when I visited the Phoenix call center. I was able to shadow a few agents who have access to the new system. It was amazing to see how much faster an agent could resolve a customer’s issue in this system compared to the old one. For the first time, I was able to see how meaningful my work really is to Discover and our agents.

Keeping coworkers in mind

Whenever an opportunity arises, I love getting involved at Discover and meeting new people. Some examples of this include being a buddy and mentor for technology interns, participating in a panel for new employees to share experiences, helping out at career fairs and even joining a sand volleyball team. As a Discover employee, it doesn’t matter what you do or where you are located, we are one giant family that works together.

Keeping the community in mind

One of the best experiences I’ve had at Discover was when I was a leader for the Business Technology Volunteer Day. My job was to lead a group of six volunteers to accomplish one of the many tasks for fixing up a few schools in the community. It was incredible to see 600 Discover employees drastically improve the learning conditions for the students. I observed how much work Discover puts into planning these events and how passionate Discover employees are about volunteering. This is one of my favorite days of the year because of how much help we provide.

Growing with the company

Discover has helped with my professional development by providing access to training and development opportunities. I have taken several onsite technical training classes and a few professional skills classes. The technical ones were great opportunities to learn about some of the different technologies we use at Discover. These were especially beneficial when I first started because they provided me with exposure I might not have received from college. In addition, the professional skills classes offered practice for handling various work-related scenarios that I may encounter in the future. Discover offers its employees so many opportunities to grow and learn and at the same time provides a great work-life balance.

« All News

Linking machines to learning.

Name: Suvadeep
Job Title: Senior Manager, Data Science

I manage analytics efforts for paid search and media channels for card acquisition. For my PhD dissertation I worked on the big bang machine in Geneva, Switzerland that led to the discovery of the Higgs Boson particle. After working at Fermilab for eight years, I decided to make a career move and join the exciting world of data science. That led me to the position of Data Science Manager in the Supply Chain and Optimization team at Sears Holdings Corp. Two years ago, I was hired at Discover to run a data science team to provide advanced analytical solutions for different businesses.

 

How has Discover helped you in regards to Professional Development?

The open ambience at Discover fosters collaboration. Working with various business units gave me a broad knowledge about different functions within the Discover ecosystem. After being part of the Analytics Lighthouse leadership team, I started directly interacting with Card Marketing Acquisition and have been involved in determining the long term road-map. Lighthouse has given me the exposure to work directly with senior leadership, which sharpened my communication and conflict management skills, and ability to handle crucial conversations. I consider these to be key elements in shaping my professional development.

Tell us about a great experience you’ve had so far here.

Prior to joining Acquisition, I’ve gotten to work with three different business teams—card operations, credit risk and card member assistance—a highlight of that was a visit to our Lake Park office in Salt Lake City, UT. I went on a live call listening program with a team of analysts from Customer Service & Engagement. I got to see how the field agents handle complex calls with ease. At that time, I was working on a machine-learning model to score customer call qualities using recorded transcripts from historical calls. The live listening and interaction with the field agents offered a fresh perspective to what the business really needs. During the trip, I could connect how the work I was involved in can make a difference in improving our cardmembers’ experience.

 

How are your work and the work of your department meaningful?

We are constantly pushing boundaries by seeking cutting edge, best in class technology to drive operational efficiency and speed to market. Having adopted the Discover Management System (DMS) principals, our department is building capabilities within teams and empowering members to make key decisions.  My team is playing its part in having an immediate impact towards driving profitable growth through paid digital channels and improving our customers’ journey through personalization.