Customer Service Colleague Wearing Headset

Customer Service

Principal Operations Strategy (multiple openings) - IHM

in office job In-Office: Riverwoods, Illinois
job reference number R38728

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Employer:        Discover Bank 

Job Title:         Principal Operations Strategy (multiple openings) 


Job Location:  Riverwoods, IL

Job Type:        Full Time 

Duties: Serves as the primary liaison between business partners and operations teams for servicing processes. Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation. Telecommuting and/or working from home may be permissible pursuant to company policies.

Requirements: Employer will accept a Bachelor's degree in Business, Social Sciences, Arts, Business Administration or related field and 6 years of experience in the job offered or in an Operations Research Analysts; Business Intelligence Analyst-related occupation.

Position required skills: Position requires experience in the following: Utilize Python, SQL, and SAS analytical tools to develop programming; Conduct data analysis on both regular and ad hoc cadence; Perform translation of business needs into useable report outputs; Perform development of databases and Tableau dashboards while providing enhancements as needed; Coordinate monthly metrics for team analytical purposes; Gather, structure, and analyze data and provide recommendations to management using SAS and Snowflake.

Position eligible for incentives under Employee Referral Program 

Rate of Pay: The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. We also offer a range of benefits and programs based on eligibility. Learn more at

QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.”

Application Deadline:

The application window for this position is anticipated to close on Sep-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.


We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave

  • Paid Time Off

  • 401(k) Plan

  • Medical, Dental, Vision, & Health Savings Account

  • STD, Life, LTD and AD&D

  • Recognition Program

  • Education Assistance

  • Commuter Benefits

  • Family Support Programs

  • Employee Stock Purchase Plan

Learn more at

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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Get your questions answered

Here are some commonly asked questions. For more information, visit our full FAQs page 

We hire employees for our community-based customer care centers, who are required to work on-site for their first six months. After six months of employment, we then provide the option to transition to a hybrid or fully remote work model.

Our community-based customer care centers are located in Chicago, Illinois (Chatham) and Columbus, OH (Whitehall).

We hire many employees in the following states as fully remote:

  • Arizona
  • Delaware (including the surrounding states of MD, NJ, PA)
  • Illinois
  • Ohio
  • Utah

This excludes any role that is hired in our community-based customer care centers located in Chicago, Illinois (Chatham) or Columbus, OH (Whitehall). 

Learning & Development

Never get tired of learning

Mentors, a Tech Academy, Shine Brighter U: there are all sorts of ways to develop as part of our team. We hope they inspire you to grow. After all, brighter futures are what we’re all about.


Hear about life in Customer Service from our team

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Diversity, Equity & Inclusion

Feel at home in a business where everyone accepts everyone

When you feel at home in a team, there’s nothing you can’t achieve. With our Diversity, Equity & Inclusion (DE&I) program and 10 Employee Resource Groups, everyone belongs.

Application Process

A step-by-step guide to kicking off a career with us.

Step one

Submit your application

Step two

Play our Pymetrics mini-games

Step three

Join us for an interview

Step four

Receive your offer (subject to screening)

Step five

Enjoy our on-boarding experience

Apply Now

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