Principal, Creative Agency Partnerships & Operations

Remote Eligible

In-Office: Riverwoods, Illinois

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for planning, directing, and coordinating agency management decisions and operations across marketing teams. Formulates practices, processes, policies and manages daily operations. Identifies ways to improve the way we work, drives incremental value, introduces efficiencies, and plans the use of agency capabilities and resources to critical business areas. Looking for a self-starter, problem solver, someone with strong interpersonal and communication skills. Able to drive work across cross-functional teams and influence leadership. Passionate about building high performing teams and focused on implementing creative solutions that drive value for the business.


  • Develop and implement an agency evaluation strategy to ensure partners are efficiently and effectively providing services within plan, scope, budgetary limits and meet KPIs.
  • Ensures best in class agency operations and establishes a consistent, disciplined approach for managing agency relationships, ensuring we play to win, we get better every day, and we succeed together.
  • Supports creative agency roster strategy and facilitates agency selection process
  • Reviews financial statements, reports, and performance data to measure productivity and goal achievement. Identifies areas for cost reduction and process improvements.
  • Directs administrative activities and vendor related to providing agency management services.
  • Builds strong professional connections across business lines and value streams (key marketing stakeholders, marketing leadership teams, cross functional leaders, and colleagues) and with external (marketing agencies, potential vendors, market influencers, etc.)
  • Builds relationships with other support functions such as Sourcing, Legal, Finance, Risk, Supplier Management and HR to ensure complete integration to strategies, priorities and full compliance.
  • Develops tools and resources to strengthen best practices within our model to leverage across the company.
  • Drives innovation with our agency partners by continually testing new ways of driving agency performance.
  • Monitors, tracks, and manages agency partner continuous performance in collaboration with all relevant marketing stakeholders.

Minimum qualifications:

At a minimum, here’s what we need from you:  

  • Bachelor’s degree in business administration and management, Marketing, or related field
  • 6+ years experience in Operations Manager, Advertising or Marketing

Preferred Qualifications

If we had our say, we’d also look for:

  • Must be a self-starter individual, problem solver and passionate about great work
  • Highly organized with the ability to multi-task and a strong ability to work under pressure
  • Strong agency experience, ability to interact directly and manage creative agencies
  • Possess a versed knowledge of top Creative talent and great work across the industry 
  • Experience influencing senior management and/or decisions made by senior leadership
  • Experience identifying operational issues and opportunities, recommending, and implementing strategies to resolve problems and/or drive improvement
  • Proven robust project management skills and thrive working with key cross-functional leadership stakeholders
  • Ability to navigate confrontational conversations, decisions and align varying viewpoints to a strategy and vision
  • Ability to navigate competing priorities, allocate resources appropriately and mitigate associated challenge
  • Disciplined approach to managing projects, while maintaining the flexibility to adapt when adjustments are required
  • Advanced oral and written communication skills
  • Experience working with Marketing, Production, Creative, Sourcing, and/or Analytics and data-driven marketing is a plus
  • Experience working with automated workflow systems (Workfront or similar). 
  • Excellent organizational and time management skills

Application Deadline:

The application window for this position is anticipated to close on Jun-12-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.


The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.


We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave

  • Paid Time Off

  • 401(k) Plan

  • Medical, Dental, Vision, & Health Savings Account

  • STD, Life, LTD and AD&D

  • Recognition Program

  • Education Assistance

  • Commuter Benefits

  • Family Support Programs

  • Employee Stock Purchase Plan

Learn more at

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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