Customer Service Colleague Wearing Headset

Customer Service

Senior Manager Operations Strategy

In-Office: Riverwoods, Illinois; Chicago, Illinois

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Job Summary:

Responsible for managing a team that develops and implements operation strategies including: acquisition, servicing, support, and back-office. Manages analytical initiatives that develop and evaluate strategies, policies, and procedures. Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

Major Responsibilities:

  • Develops and implements strategies to meet business goals.
  • Enhances system capabilities to improve decision making and operation effectiveness and efficiency.
  • Monitors and maintains systems and decision integrity to minimize adverse impacts on customers.
  • Manages and develops a team including hiring, performance evaluation, and development decisions.
  • Plans, initiates, prioritizes, and oversees projects to meet business needs.
  • Manages legal, compliance, and audit processes for the team.

Qualifications you’ll need

The Basics:

  • Bachelor's in Economics, Business, Finance, Engineering
  • 8+ years Consumer Finance, Analytics, Operations Strategy/ Research or related
  • In lieu of degree - 10+ years Consumer Finance, Analytics, Operations Strategy/ Research or related

Bonus Points If You Have:

  • Masters in Economics, Business, Finance, Engineering
  • 10+ years Consumer Finance, Analytics, Operations Strategy/ Research or related
  • In lieu of a degree - 10+ years of product management experience, specifically in the mortgage underwriting space or 10+ years of operations strategy specifically in the mortgage underwriting space.

Application Deadline:

The application window for this position is anticipated to close on Jun-15-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.


The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.


We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave

  • Paid Time Off

  • 401(k) Plan

  • Medical, Dental, Vision, & Health Savings Account

  • STD, Life, LTD and AD&D

  • Recognition Program

  • Education Assistance

  • Commuter Benefits

  • Family Support Programs

  • Employee Stock Purchase Plan

Learn more at

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

Learning & Development

Never get tired of learning

Mentors, a Tech Academy, Shine Brighter U: there are all sorts of ways to develop as part of our team. We hope they inspire you to grow. After all, brighter futures are what we’re all about.


Hear about life in Customer Service from our team

Colleague Smiling And Looking Up
Diversity, Equity & Inclusion

Feel at home in a business where everyone accepts everyone

When you feel at home in a team, there’s nothing you can’t achieve. With our Diversity, Equity & Inclusion (DE&I) program and 10 Employee Resource Groups, everyone belongs.

Application Process

A step-by-step guide to kicking off a career with us.

Step one

Submit your application

Step two

Play our Pymetrics mini-games

Step three

Join us for an interview

Step four

Receive your offer (subject to screening)

Step five

Enjoy our on-boarding experience

Apply Now

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