Discover. A more rewarding way to work.
At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.
Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. Were all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Class Start Date: Monday, April 15, 2019
Shift Requirements: Must be available between 5:00am-4:00pm. Shifts require rotating weekends.
Starting Wage: $15.25/hr, Flex time position
Discover Financial has a unique SEASONAL opportunity available to join our Student Loans Team!
We are looking for positive people with a passion for providing the best customer experience!
The Seasonal Student Loan Advisor works in a fun and team-oriented call center environment. This role is responsible for taking inbound calls and providing best in class service, by responding and resolving customers’ questions and inquiries for Discovers Student Loan department. The Student Loan Advisors main objective is to use our friendly, helpful, and refreshing methodology to counsel students on the best means of financing their education, while leveraging Discover features and benefits to gain applicant acceptance. This is our peak season and the environment is very fast paced!
This summer seasonal position is perfect for students, educators, tax professionals or anyone who would like to make money over the summer!
Although this is a seasonal summer role, there is a possibility for top performing reps to become permanent Discover Employees at the end of this season.
-Take inbound calls from potential clients interested in a Discover Student Loan. Walk the customer through the application, answer questions, and help complete the loan process.
-Detail oriented: Must be very detail oriented in the day to day work
-Listen to real needs of our customers and offer powerful solutions to get the job done the first time.
-Deliver great customer care by responding to concerns regarding accounts in a fast paced, structured environment.
-Produce extraordinary results measured by customer satisfaction, efficiency, and call quality.
-Maintain a high level of attention to detail, while efficiently multitasking.
-Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills.
-Able to influence, creatively problem solve, and find customized solutions.
-Flexible and adapt to change well.
-Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries.
-Very detail oriented Perform other duties assigned to you.
If we had our say, wed look for:
- In lieu of a degree, 1+ years of experience in Customer Service
Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.