Discover. A more rewarding way to work.
At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.
Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:
In this exciting part-time entry level, Customer Service Fraud Representative position, employees work to strengthen our relationships with our valued Discover Card members. Successful agents can expect to become a full-time Customer Service Fraud Representatives.
Representatives in this Fraud position routinely engage card members for the purpose of verifying potential fraudulent activity on accounts identified as having potential suspicious activity identified by the various detection systems. Representatives initiate card member contact by means of an automated dialer and process late and trailing transactions on fraud status accounts, processing quick closes and processing zero fraud loss cases.
– Call Center Environment
– Outbound calls to memebers with fraud on their account
– Data Entry/Case Work on customer account to check for fraud activity
Communication Skills – must be able to speak clearly and use a customer friendly tone.
Interpersonal skills – must be able to relate to co-workers and manager, building a good rapport.
Accountability – ensure compliance with Fraud Operations policies and procedures, completing assigned workload
Flexibility and Adaptability – must be able to adapt to changing business needs.
Achievement / Results Oriented – must be able to meet business goals outlined for the position.
Analytical Thinking – must be able to decision late transitions are fraudulent or the actual customers.
Customer Service Orientation – must possess a customer focus mindset.
Start date: 1/14/19
3 weeks, Monday – Friday from 8:00am – 1:00pm.
Schedule after training: 5 days a week at 29hours a week
1. (8:00am-2:00pm Mon-Thu & 8:00am-1:00pm Fri)
2. (9:00am-3:00pm Mon-Thu & 9:00am-2:00pm Fri)
T he weekend shifts rotate and occur on a Saturday or Sunday, and the shifts worked would either be 8am-2pm or 9am-3pm.
If we had our say, we’d look for:
What are you waiting for? Apply today!
And by the way, while you’re waiting to hear from us, don’t forget to check out the great benefits Discover offers.
Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.