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TITLE: Service Reliability Engineer
DUTIES: DFS Corporate Services LLC seeks Service Reliability Engineer in Chicago, IL to work with other members of their assigned Value Stream/Product to ensure that the in-scope applications/platforms are meeting performance and stability requirements. Manage major incidents to mitigation or resolution. Perform post-incident reviews of all major incidents and determine action items required to avoid similar issues and minimize downtime for future incidents. Work with Application Development to ensure that assigned applications and platforms have appropriate monitoring and metrics in place to appropriately measure performance and stability. Act as the Operations representative in value stream and product planning and prioritization sessions to ensure that operational needs of assigned applications and platforms are addressed as needed. Hold quarterly Operational Performance Reviews with value stream management. Work with other members of their assigned value stream and product to ensure that the production releases for their in-scope applications and platforms are properly planned and coordinated. Hold change and release implementation reviews to ensure thorough and appropriate implementation plans. Provide review and sign-off and approval of change tickets for the assigned value stream. Represent the value stream in change advisory board meetings. Participate in program increment planning sessions as a liaison for operations and infrastructure support. Provide information regarding upcoming critical changes to the value stream and product. Ensure that applications and platforms in the value stream are operationally ready for production. Perform annual review of all standard operating procedures (SOPs) and knowledge articles. Monitor review for any new feature launch or other significant change that may impact monitoring. Review SOP and knowledge article for any new feature launch or other significant change that may impact support documentation. Train command center and application first level support on new SOPs, knowledge articles, and any other support related needs. Perform monthly capacity analysis of applications and platforms within the value stream and product. Create and maintain operationally focused Elasticsearch, Logstash, and Kibana (ELK) Dashboards for the value stream and product. Define the service level objectives, service level indicators, and service level agreements for the product and value stream with Product Owner and Product Manager. Promote a risk-aware culture to ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
REQUIREMENTS: Bachelor’s degree or foreign equivalent in Information Technology, Computer Science, Computer Engineering, or related field and two (2) years of experience in the job offered or related occupation: utilizing application development architectures, including Microservices and Event-based; creating AppDynamics and Kibana dashboards; utilizing tools and services, including Pivotal Cloud Foundry, Amazon Web Services, Openshift container platform, RabbitMQ, Kafka, Jenkins, Github, Python Chef, Docker, and Ansible; performing system automation processing; and performing application and infrastructure troubleshooting, monitoring, and alerting.
QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.” No calls. Equal Opportunity Employer/disability/vet.
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The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.