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Craft Brewery Supporter. Volleyball Player. Software Developer.

Name: Nick O.
Job Title: Software Developer, Business Technology

A winding path to the right place

Near the end of my college career, I attended a technology career fair hosted by my University. I remember being flooded with nerves, hoping to land at least one interview. This is where I met Olga Zhornitsky in Human Resources, who invited me to visit Discover for Candidate’s Day. Olga showed me how unique Discover’s culture was, and how great of a company Discover is to work for. Even though I didn’t end up becoming an intern, Olga would continue to reach out to see how my classes were going. To my surprise, she would also continue to search for possible positions for me at Discover, and after graduation she brought me in to interview for my current position. Olga’s interest in me made me truly feel valued, and after my experience with her, I knew that Discover was the right place for me.

Keeping customers in mind

The work my team and I are doing, as well as the work our department is doing, is very meaningful to not only our company, but to our customers. Everything our department produces, whether directly or indirectly, is concerned with improving our customer experience. By simplifying and improving our customer service system, agents can focus on providing the best support to our customers. A good example of this was when I visited the Phoenix call center. I was able to shadow a few agents who have access to the new system. It was amazing to see how much faster an agent could resolve a customer’s issue in this system compared to the old one. For the first time, I was able to see how meaningful my work really is to Discover and our agents.

Keeping coworkers in mind

Whenever an opportunity arises, I love getting involved at Discover and meeting new people. Some examples of this include being a buddy and mentor for technology interns, participating in a panel for new employees to share experiences, helping out at career fairs and even joining a sand volleyball team. As a Discover employee, it doesn’t matter what you do or where you are located, we are one giant family that works together.

Keeping the community in mind

One of the best experiences I’ve had at Discover was when I was a leader for the Business Technology Volunteer Day. My job was to lead a group of six volunteers to accomplish one of the many tasks for fixing up a few schools in the community. It was incredible to see 600 Discover employees drastically improve the learning conditions for the students. I observed how much work Discover puts into planning these events and how passionate Discover employees are about volunteering. This is one of my favorite days of the year because of how much help we provide.

Growing with the company

Discover has helped with my professional development by providing access to training and development opportunities. I have taken several onsite technical training classes and a few professional skills classes. The technical ones were great opportunities to learn about some of the different technologies we use at Discover. These were especially beneficial when I first started because they provided me with exposure I might not have received from college. In addition, the professional skills classes offered practice for handling various work-related scenarios that I may encounter in the future. Discover offers its employees so many opportunities to grow and learn and at the same time provides a great work-life balance.

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Mother. Explorer. Software Engineering Sr. Manager.

Name: Tintu P.
Job Title: Software Engineering Sr. Manager

Always customer focused

I enjoy coming to work every day knowing that the analytics platforms our department supports are critical to the growth plans at Discover. My team builds platforms and products for data scientists and analysts to enable them to generate value for our current customers and to find ways to attract new customers. Knowing the work I am doing is helping customers have a satisfying experience journey makes it worthwhile in the end.

A professional creative culture

We have a remarkable startup culture within our Business Technology organization and that creates a really creative and collaborative environment. There are so many opportunities for learning and professional growth. I started as a lead developer and now I work as Product Owner and manager. There are a lot of opportunities to learn new technologies and adapt to the latest trends which is key within the Analytics organization.

A great place to be heard

Discover is always looking for creative and passionate people. We encourage diversity and creative differences. Our culture partnered with our company’s good vision supports collaboration. If you have an idea or passion to explore new things, it’s highly encouraged and appreciated. Discover is a great place to work. You will feel at home and see how your work makes an impact to millions of people.

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New Student. Pet Mom. Universal Team Lead.

Name: Jazmin H.
Job Title: Team Leader, Credit Operation & Decision Management

A path to stability and proficiency

I moved to Utah from California and needed a stable job quickly.  I found this job through an online job website and five years later I’m still here! My team is responsible for processing new Discover credit card applications. I’m fortunate enough to be on a team that is performing consistently.  In addition to a consistenly performaning team, I’ve also been successful in assisting three new hire classes speed to proficiency.

Opportunities with Pride

Discover allows me to be true to myself by being open to the LGBTQ community and provides unique opportunities that best fit me. Most recently, I had the incredible opportunity to go to Virginia and be included in Discover’s Pride video.

Apply ASAP

Discover really prides themselves on doing what is best for their employees. I can see that and appreciate that very much. I have gotten various opportunities to volunteer on behalf of Discover and am continuously learning and growing, both in and out of the office. . You need to apply ASAP.

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Some Things Cannot Be Planned

Name: Monica H.
Job Title: Account Coordinator – US Cards – Marketing & Customer Service

I never thought that I would find myself in financial services. I considered being a police officer, a member of the U.S. Air Force, even being a counselor for young adults. I believe I’ve considered these careers because I really enjoy helping others and making a difference—it’s so fulfilling!  I never thought I’d be able to do that in the world of finance.  Aside from work, I am a proud mother of a very bright 4-year-old daughter. She is truly my motivation to always challenge myself and to be my very best. My hobbies include: spending quality time with my daughter, being outdoors, singing, and trying new things like places and food. 

Before working at Discover, I worked in customer service part time for UPS. At the time, my daughter was a newborn and I knew we couldn’t survive on part time employment. I tirelessly searched for decent jobs in the area and came across Discover. I applied, interviewed, and was hired.  This was my first full-time position. Just after a few weeks in training, I was forced to leave work due to an unforeseen family tragedy. During this chaotic time, I chose to reapply to Discover and Discover gave me a second chance. And for that, I am forever grateful.

I have had the opportunity to help so many people. When I was a phone agent, I was able to talk with thousands of customers and help with issues as small as fee removals to turning tears into laughter. As both an Accounting Coordinator and intern at Discover Headquarters in Riverwoods, IL, I’ve been able to assist with procedure updates, and agent training to enhance the overall customer experience.  I have found my time at Discover truly enjoyable and I don’t plan to leave anytime soon.

 A step in the unknown could lead to “wealth”

One day my team leader approached me and told me that I would be a great candidate for the Headquarters Immersion Program (HIP). At the time, I didn’t know much about the program, only that I’d be leaving my daughter for four months to work. I didn’t think that I was emotionally prepared to leave my daughter for such a long period of time, as I’ve never done so. After going home and deeply considering all of the opportunities that could unfold, I decided to apply, and I’m SO glad I did! It’s been one of the best experiences I’ve had in life! I’ve had the opportunity to meet so many wonderful leaders, expand my network, learn more about the business, develop new skills, and experience Chicago life, all while creating lasting friendships.

The difference can be a simple smile…

I feel that I make a difference every day when I come to work. No matter what is going on in my personal life, I make a point to ALWAYS smile, to be professional, and to be polite. Kindness goes a long way and you never know how a smile may brighten up someone else’s day. That kind of energy is infectious, and I enjoy spreading it.

My mother says I’m obsessed with Discover because I’m always talking about how great the company is as well as Discover swag. She says, “If I see you wear one more Discover shirt…”

But truly, it is a great company! Any company that will invest in your development is amazing! I’ve been able to take trainings online, attend a financial literacy course, participate in an in-depth leadership program called Aspiring Professionals, go to college through the Discover College Commitment program, and participate as an intern in the Headquarters Immersion Program. Every bit of development has elevated me to the next level in my career.

Working with a company that cares

Discover has so many great benefits. Two of my favorites are the family assistance program and the Discover College Commitment. Being a parent to a young child comes with some challenges. I love the fact that Discover values its employees enough to invest in providing care for family members. In the event that my daughter has a day off of school, I can request a provider to come to my home to care for her, or take her to a child care center at a discounted price. I’ve also been very fortunate to take advantage of the Discover College Commitment program that pays 100% for my education. It just doesn’t get any better than that! I don’t know too many companies that are willing to pay for your education 100% up front!

I’ve worked for other companies where I just felt like a number, an employee without a name. At Discover I’m Monica. I’ve come from other companies that focused heavily on seniority instead of performance. I love the fact that Discover is performance-driven because it truly makes the environment an equal playing field. I also love the fact that I am able to voice my opinion and be innovative. Here I’m recognized because I help drive results and that makes me feel valued.
Aside from feeling valued, Discover is a company that truly upholds the values it stands for and I see this not only for employees but leaders on a daily basis. A company that stands behind its word is a company that I’d want to work for any day.

Value

Currently I’m interning as a part of the Customer Service and Engagement (CSE) Strategy team. We are the team responsible for strategizing and creating an optimal experience for several employees and customers. Our team collaborates with marketing and field leaders to ensure our employees are able to effectively deliver information to our customers. We get to hear the concerns of our employees and customers first-hand and make the necessary changes/ updates to improve their experiences. Prior to my internship, I worked on the Business Enterprise Solutions Teams/Customer Support Unit, where my primary function was processing monetary adjustments to customer accounts. In all my roles at Discover, I find the work to be extremely meaningful because what I ‘m doing is impacting others, so I always give my best to ensure accuracy and satisfaction.

Get here as fast as you can…

To anyone wanting to work for Discover, I’d tell you to be prepared to work for a company that truly cares. Not only does Discover care about its customers and we show that with consistently winning JD Power, *(Discover was ranked Highest in Customer Satisfaction with Credit Card Companies by J.D. Power 4 out of the last 5 Years). Discover truly cares about its employees and we see that daily with recognition, constant development, and the amazing benefits we receive.

*Discover received the highest score in the J.D. Power 2014-2016 and 2018 Credit Card Satisfaction Studies of customers’ satisfaction with their primary credit card. Visit jdpower.com/awards

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Outdoorsman. Volunteer. Operations Specialist.

Name: Saulo J.
Job Title: Operations Specialists in Consumer Banking

Career shopping

In 2015, I was looking to start a serious career.  During my search for good companies online, I applied to Discover and a few other companies. Luckily, I got multiple job offers but chose Discover; it just felt right. It was during my tour, in my interview, that really left an impression on me. I noticed “everyone” smiling and seemed so happy, this showed me a company I would love to be a part of.

Experiencing excellence

I have had many great experiences but I have to brag for once. One of my best memories here was when I won the Pinnacle of Excellence award. Winners are selected by senior leaders for displaying outstanding leadership behaviors and “living” the Discover values while delivering excellent business results. The award ceremony for Pinnacle is hard to explain—it’s something you have to experience for yourself.  When management appraoched me about me winning, it was heartwarming because I did not expect it.  I had no idea I was being considered.  Turns out, just beingmyself is all it took to qualify! I can’t take all the credit.  The Discover environment really helps provide you with essentials to be yourself.  This is what makes Discover excellent.

 Being yourself by giving back

Discover allows me to be my true self in many ways but mostly through volunteering.  I’ve always wanted to give back. Discover opens up the door for employees to volunteer in multiple ways continuously.  Because of this, I’ve giving back to my community more than I ever had in my whole life. Volunteerism is one of my favorite values because it benefits others.  It gives my  community additional resource that they may not have had.  Volunteering educates both the community and myself on what’s available and who’s there to help.  I’ve had the opportunity to volunteer at Habitat for Humanity, Mulligans Manor, Pride Walk, back to school clothing drive and many more.

 Contributing to what makes Discover different

Discover puts their customers in better financial situations. While working in the Card Member Assistance (CMA) Charge-off Department, I was on a phone call with a customer who had a delinquent account.  When I first started talking to her, she didn’t want to hear me out but I knew we may be able to provide her some new options. I had one opportunity to really make an impact, so my exact words were “Just hear me out for one minute. And if what we have doesn’t help you, you’re more than welcome to hang up.” I’m sure she was shocked. After offering her a different payment option, she started to cry! She was so thankful. She took the program and thanked me because she had no idea that Discover provided these types of options and “workout programs” that help customers in true financial hardships—I know we made a true impact on that customer.

A day at Discover

Every day is different. It’s an amazing company to work for and they treat their employees’ great. Our positive work environment makes you want to come to work. If you’re looking to grow within a corporation, Discover is an amazing place to start a career.

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Father of four. World Traveler. Department Manager.

Name: Topher A.
Job Title: Card Operations Department Manager

Deciding on Discover

I was working at another local call center, as a supervisor. I became friends with a few Team Leaders from Discover and was really impressed with the way they spoke about their jobs. They told me about all of the training and development they received to become better managers and leaders. I decided to invest in my own career by joining the Discover family. I started as a Team Leader in Discover Student Loans.  Since my start, I’ve worked in Customer Service and Engagement (CSE) and Cardmember Assistance (CMA). Discover delivered on my need for professional development and offer some great benefits that’s  hard to match anywhere else.

Invest in yourself

Discover offers its employees many professional development courses. I have learned how to better handle difficult conversations and how to prioritize activities so that I am working on what is most important. Today, we are rolling out the Discover Management System (DMS) to the field.  DMS is a tool to help us deliver more value to our customers as efficiently and effectively as we can.  I am being further stretched to follow its principles. I am excited with the thought that my work will be more closely tied to creating value for our customers.

 Coming together for our customers

Discover is different than any other company that I have worked for. They truly put people first. While other companies may focus solely on the bottom line, Discover is constantly evaluating the impact of our decisions on our customers and employees. While working with our Balance Transfer group, I visited our Balance Transfer team in Phoenix, with whom we engage in friendly internal competition. However, upon my visit, the department manager for Balance Transfers in Phoenix rolled out the welcome wagon.  He invited me to spend a few days with him, where he shared all of his strategy material and best practices. He was a great example of collaboration, despite the fact that our departments were competing with one another. This is just one example, where people have put the best interests of the company and our customers above their own.

 Coming together for each other

Not only does Discover celebrate diversity, the company is truly inclusive of all types of people. Discover values every individual, as long as they are willing to treat others with dignity and respect. I had the opportunity to live in South America for a few years. As a result, I speak Spanish and Portuguese. I participate in the HOLA (Helping Organize Latino Achievement) Employee Resource Group at Discover, where I work side-by-side with other HOLA members, a really great experience over the last few years, as we celebrate and promote inclusion of the Latino culture here at Discover. They make me feel like I am a part of the family.

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University of Arizona Alum and Senior Cybersecurity Data Analyst.

Name: Paulina A.
Job Title: Senior Cybersecurity Data Analyst

Encouragement since day one

My first experience with Discover was as an intern in the summer of 2017 for the cybersecurity metrics team within Business Technology. Discover welcomed me from day one, encouraging me to explore different departments and understand how all of the departments work together through courses such as “Business Technology Training Overview”. Ultimately, this helped me understand my role within Business Technology.

My internship experience was great because I worked on real cybersecurity projects such as understanding and visualizing cybersecurity data. These projects offered several opportunities to network, learn, and make an impact during those three months. Then, I accepted a full time offer with Discover where I was able to return to the same team in cybersecurity, which was extremely comforting to be able to pick up right where I had left off. Now, I’ve been with Discover for a little over two years!

Benefits that keep growing

I enjoy the work life balance that Discover offers as well as the educational benefits. I am currently pursuing my Master’s in Data Science with the help of Discover and have the ability to work remotely or work downtown as needed. I was surprised with the education benefits that were available as soon as you started full time as well as the PTO quantity. I feel like the longer I work here, the more benefits Discover keeps adding. I thought it was really thoughtful when Discover offered paid parental leave benefits to their employees as well as offered several employee assistance programs for financial and mental wellness.

Making a personal and professional difference

I analyze new cybersecurity data and generate visualizations that are used to communicate and manage cyber security risk. These reports are made available to remediation teams, vice presidents, executives, second line security oversight, audit, and regulatory agencies.

I feel that I have been able to make a difference personally at Discover by mentoring interns and assisting in recruitment for direct hires. Also, I’ve taken part in the many opportunities for volunteering at Discover like Business Technology Volunteer Day, Donation Drives and Women in Technology events.

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From Temp to Full Time

Name: Jarel A.
Job Title: Team Leader

I am a Team Leader of the Private Consolidation Loan team in Lake Park, UT.  I have a double major in Business Management and Marketing. And I love sports and family.

I started with Discover as a temp agent, just looking for part time work while I maneuvered through school. I ended up really liking what I did and decided to stay until I could finish school. I didn’t have to change the way I walked, talked, and dressed. I was able to remain the same person without being judged on how I presented myself. So far my experiences at Discover are very good.  I’ve had the opportunity to move up very fast in the company. I’ve learned a lot about banking and how things operate in the workplace. Discover doesn’t really seem to have a cap on the level of growth opportunities available here.

Focus on Development

Discover helps my professional development by allowing me the opportunity to utilize my knowledge and expertise on a daily basis. I return that to my team by focusing on their development at work and their goals in life.  A lot of my agents are close to my age and it helps them to have an example right in front of them, successfully doing what they aspire to do.

We are here to serve the customer

The most apparent difference with Discover is the outstanding amount of positivity in the workplace.  My departments helps students by providing financial assistance so that they can follow their dreams.  I remember working with a customer that wasn’t really able to make much ground with an issue. They were…  I worked with this customer on a daily bases to escalate their case by … .  The result was a 180, they were able to…

Take the opportunity

If you want to do something greater you have the opportunity to do it here at Discover.

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Authenticity allows for great leadership…

Name: Brittnee F.
Job Title: Card Operations Team Leader

My aunt worked at Discover when they started up. She relocated to Utah as Contact Strategy Consultant and tried to get me to apply for years but I was intimidated because I didn’t have a college degree. But after working 10 years in the food industry, I was ready for a change! I decided to apply.

I’ve had so many great experiences here! I have met amazing people who I now call family. My husband and I were able to take our first REAL vacation to celebrate our 5 year anniversary in Maui. This was a trip I won at Discover through our Winter Winnings program, a rewards program for the top 50 performers who win extremely large gifts

I have worked at Discover for almost 6 years. I’m a Team Leader in Card Member Assistance (CMA), who enjoys attending horror conventions, reading, spending time with my husband, pets and my godson.

Creating an environment where all feel safe and can be their true self…

I have made a real difference at Discover by really making sure that I remain authentic. Expressing myself through physical appearance is something I enjoy. I have a lot of tattoos, piercings, crazy colored hair, and a Rocker Chic style. I’ve been told I would never be successful with how I present myself but at Discover, they allow me to be me every day when I am at work and I don’t have to hide it.

Due to the environment, the people I work with and Discover acceptance in diversity, I was finally able to be comfortable with coming out to many family members, friends and colleagues as bisexual. I work very hard in the New Albany PRIDE group as one of the 2019/20 Chairs because it is important that LGBT employees feel recognition, appreciation, safe and have a voice. Discover is different! It is a company that allows you to be your most authentic self. I believe when you are able to be your authentic self, you are more motivated to do your job every day and you feel comfortable.

Discover is more than just a job

Discover has helped me so much in professional development. Before Discover, I had been in other leadership positions but it was only a job. Here, I’ve been able to develop into a true leader and showcase my passions. Before Discover, I was in college to get my teaching degree so helping others learn is my passion. Now I use my abilities to develop my agents. I’ve had opportunities to learn about networking, to help with my public speaking, and to learn how to have an effective conversation.

There are so many opportunities within the company. There is always something new to learn. It shocks me that Discover offers up to 90% tuition reimbursement on education assistance.  It amazes me to work for a company that started out with 4 weeks vacation time.

The work I do is meaningful

My team is the base of all of CMA, we are the first step in correcting delinquency. As high-risk accounts come to us, we provide excellent customer service versus high focus on collections. It is important that we have a great conversation with the customer so that we can assist them in keeping their account in good standing.

I once had a customer call and talk to me with some of the most horrid things I had ever heard. Although it was difficult, I made sure to remind myself, “He is stressed and upset because of his situation.  Do not take this personal.  And all people handle things differently.” I looked at all possibilities we had to help him, covered these options then allowed him to make the choice on what he thought would be most beneficial. By the end of the conversation, the man was crying with gratitude. He felt so bad for the things he had said. I told him I understood that we all need help sometimes. A lot of people would remember that as a terrible experience but for me it was very eye-opening.  I learned what patience and genuine empathy can do for a person.

Walk me through a day in the life of working on your team

I actually am in charge of 2 teams. Those teams are the Pre-Delinquency team and the Discover Business Card Process team. I come in, make sure I go through emails first.  Then I look at the schedule to see what agents are here.  After that, I look at my calendar to see what I have scheduled for the day.  This allows me to work around the things I need to do and coach agents from call listening. I always like to coach regardless of whether it was an amazing call or a call with many opportunities. As a Team Leader, I am also responsible for handling their timekeeping, compliance and making sure they understand how to remain compliant. Giving my team daily updates on their performance is important and valuable.

Come work with me…
I would say that Discover is a great company to work for. The benefits are amazing, the opportunities are amazing. They have more to offer than any other company I have ever worked for. I even have family that has been in the same job role for 20+ years, with another company, and don’t have the benefits employees receive here on their first day. Visit discover.com/careers.

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PRIDE ERG Chair. Concert Lover. Card Operations Team Leader.

Name: Shannon H.
Job Title: Card Operations Team Leader

The road to Discover

When I was working at a video store in the 90s, one of the guys I worked with came in one day and said he applied here. I had no idea Discover was in Phoenix. It sounded interesting so I also applied—now I’m celebrating my 29th year at Discover!

Stepping Forward Together

One of the things that has kept me at Discover is the fact that we care about the LGBTQ community. Employee Resource Group (ERG) work is a huge passion of mine.  I enjoy seeing that our efforts have now introduced a Discover it® Card featuring the pride colors to our customers was mind blowing to me – and a tremendous step in the right direction. I am very proud of the company’s commitment to diversity, inclusion and belonging.

Leading & Living by Example

As a member of the LGBTQ community, my first 4 years were spent in the closet. I was outed by a local newspaper and sort of forced out of the closet and the way my colleagues treated me set the stage for my life – no judgement.

Part of the work we do in PRIDE has been community outreach. The Phoenix PRIDE Employee Resource Group (“ERG”) partners with Mulligan’s Manor, an LGBTQ specific foster home for kids aged 12 – 18. We visit regularly and invite them to march with us in the PRIDE parade. I believe we have made a very positive impact on their lives.  Every email I sent to the PRIDE ERG ends with “Live your authentic lives!” because we all should.

A Degree in Discover Card

Getting to manage coaches is a dream job—I get to work with the ambitious individuals, create safe learning spaces and connect with our floor agents. I’ve grown tremendously as a leader at Discover. – I have taken countless Professional Development classes and have been mentored by some of the strongest minds on the planet in my 29 years here. I was also given the opportunity to do hiring and also helped manage the Card Member Assistance (CMA) Delivery Team (now called Credit Decision Management team, introducing me to two totally different and diverse areas in the company.

Even Coaches Need Coaching

I get to manage projects much bigger than a team. The ability to manage many facets of coaching, which includes reviewing our employees’ performance and providing immediate feedback.  I also help run a coach internship initiative which allows employees to gain practice and insight on the role of a team coach.  Above that, I keep the coaches as happy as I can. I have to balance this with the needs of the floor, which means a lot of “drive-by” visits with leadership for feedback to coaching and strategy. It is the hardest job I have ever had and can be the most rewarding also.