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“Being a veteran is part of who I am and Discover embraces that.”

 

Name: Alexis
Job Title: Senior Manager, Legal Risk & Operations in the Legal Department

After I graduated high school, I joined the Marine Corps. My primary jobs were motor vehicle operator (driving 7-ton trucks) and career planner (helping military personnel with career choices). During my time in the Corps, I also attended Penn State University, where I graduated summa cum laude. When my husband and I moved to Chicago, I transferred to the Navy Reserve and became a Legalman (akin to a paralegal). I was assigned to a unit in Great Lakes, Illinois. My Commanding Officer, worked for Discover and invited me to apply for a role on the Litigation team (in the Law Department). Six and a half years later, my role within Discover has changed, and I still work for that same leader.

What I love about Discover is, no one here is above helping you. When I was in Litigation I would often have to call different departments/different facilities and ask questions in order to better understand a process, document, business product, etc. Everyone made time for me. Everyone offered to have follow-up calls or put me in contact with someone else who could help. That level of teamwork is a rare and beautiful thing.

How have you been able to “Be Your True Self” at Discover?

Discover and diversity and inclusion go hand in hand. So much of how I operate, plan, speak, lead, etc., was formed by my military experience, and Discover welcomes that. I am always encouraged to draw upon my military background and talk about my past experiences. Being a veteran is part of who I am and Discover embraces that. For example, Law’s Diversity and Inclusion Committee recently hosted a veteran’s panel, highlighting the importance of hiring veterans and the value they bring to the company. Events like this encourage me to be my true self.

How does this experience compare to other jobs you’ve had in the past?

I loved being in the Marine Corps and Navy, just like I love working for Discover. One of the biggest similarities between the military and Discover that makes both groups extremely special to me is the culture. Both cultures support diversity and inclusion, doing the right thing at all times, and holding yourself to the highest standard.

How would you explain your departments work?

The Law Department is unique in that the work we do touches every area within the company. Any initiative, goal or objective, has some touch point with our department and that makes what we do so special and so important. We partner with the business to enable Discover to achieve its business objectives as well as manage legal and regulatory risk. We support and help protect the company – I can’t think of anything more meaningful than that.

Interested in working in Legal?

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We are able to truly impact a customer’s experience with Discover

Name: Sheila Lodhia

Job Title: VP, Application Development

I landed my first position at Discover as a financial internal auditor through Northern Illinois University’s career fair back in 1990. The company at that time was called Sears Consumer Financial and Discover was one of the subsidiaries. During my years in internal audit, I was exposed to all facets of the organization…finance, operations and technology. In 2001, I took an opportunity as a business analyst allowing me to learn the connection between the business and technology. This position lead me to various roles within Business Technology.

The culture at Discover is very friendly and collaborative. We have strong values based on doing the right thing and challenging the ‘status quo’ resulting in continuous improvements. Every position can participate and influence change and growth, benefiting the company and your own personal development.

I have had nothing but strong management supporting my career throughout the different phases of my life. For example, I was allowed to have a flexible work schedule when one did not exist while my family was young and I was encouraged to take on new management roles as they saw value in my work. As a result, I have become more confident in my abilities and hopefully that has inspired people working around me.

Personally, I love to cook and travel. I have a large extended family and every event centers around cooking and eating. Equally, I love traveling with my family to other countries and learning about their culture. Typically we immerse ourselves in the culture by simply taking in local sights, food and activities.

How has Technology evolved at Discover?

Originally technology would play a support role for the business with a primary focus of delivering the requirements of a specific project. Now technology is seen to be a true enabler, by quickly unlocking value to meet both the customer and company’s needs. In fact, with our new value stream structure the majority of our discussions center around technology. These discussions are evolving from how are we using technology resources to how quickly can our technology stack respond to the changing needs of our customers, market and business. Formerly, technology architecture was seen as a ‘technology’s problem’ now it is a strategic investment and true enabler for growth.

With our innovative technology capabilities, Discover is able to impact a customer’s experience by making it more relevant, personalized and timely – all characteristics required for us to be leaders in our industry.

Interested in working in Business Technology?

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“Interesting and novel work. Great colleagues and clients. And copious amounts of coffee”

Name: Jennifer Rubin
Job Title: Director & Senior Counsel Direct Banking Products, Legal

I have been at Discover for 4 years (time flies) as an attorney in the Law Department. I am also the chair of the Professional Women Impacting Results (PWIR), an employee resource group at Discover. Also, I’ve been fortunate to be a member of Law’s Diversity and Inclusion Committee, as well as a former member of Law’s Pro Bono Committee. I am married to a super awesome guy, Shawn, and have two beautiful kids that make life blissfully chaotic. I also enjoy natural light and copious amounts of coffee and can often be seen at our on-site coffee shop in headquarters.

Prior to Discover, I worked at a bank in New York. While I love the textures and chaos of New York City, I did not love living in a small apartment with a baby, a fake wall and inability to buy anything in bulk. We also did not have any family in New York. As I set my eyes on in-house opportunities in Chicago where I grew-up, Discover was top of mind. I had a very specific list: strong and followed value system, opportunity for career development and advancement, great culture, and work/life balance. Discover checked off all those boxes and the rest is “HERstory”.

Tell us about a great experience you’ve had so far

Discover is unlike any other company I have worked at, in that it encourages such collaboration between the business and law during all phases of an initiative. For example, I helped launch the first Third Party Digital Customer Service Platform in Discover history. There were ups and downs during this launch but I learned the most professionally from this experience and have greater insight and appreciation for my client’s initiatives. Discover also encourages employees to volunteer and give back to the community we serve. With that encouragement in mind, I, along with several other Law colleagues, helped create and establish a free help desk for survivors of domestic violence at the Cook County Courthouse in Rolling Meadows, IL.

In addition to the Rolling Meadows help desk, I also chair PWIR. PWIR serves to champion women by creating an empowering environment for members to pursue their ambitions at each stage of their career. We do this by harnessing the power of diversity and awareness to drive business results and create opportunities for the advancement of women. As PWIR’s chair, I have the ability to help ideate, curate and execute meaningful content and events for our membership to do just that. I am empowered and humbled by the number of women that have thanked me and PWIR’s leadership team for our collective efforts in making Discover a top place to work.

How does this experience compare to other jobs you’ve had in the past?

When I first started at Discover, I was the coverage attorney for customer service and engagement which was an excellent entrée into the Discover value system as it relates to the customer. I have never worked for a company that puts the customer first and places such pride, emphasis and care behind the end-to-end customer experience journey.

What are some of the benefits of working at Discover?

Interesting and novel legal work. Great colleagues and clients. Encouraged to be creative, which is not typically a lawyerly trait. And, my office is a stone’s throw away from the on-site coffee shop (hence copious amounts of coffee).

Interested in working in Legal?

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Teaming Up with Others to Reach a Higher Quality Product

Name: Molly
Job Title: Technical Product Owner, Business Technology

My main responsibility is to help shape our product around the customer’s needs while understanding technology’s capabilities. My technical background allows our product team to be more efficient in activities such as backlog grooming, roadmap planning, and system mapping. Since I’m able to provide a technical perspective in product conversations, our developers are more focused on their daily work.

Outside of work, my husband and I love to hike, go camping, and enjoy the outdoors. I’m a National Park enthusiast. Our latest adventure was going on a sunrise hike in Mount Rainier National Park.

How does your team manage change?

If you’ve ever worked in technology on a long-term project, you know it’s almost impossible to predict all of the changes that might happen—requirements change, priorities change, people change, even technology can change. Agile, specifically Scaled Agile, helps all team members to be more comfortable with change. We’re continually improving how to break our work into smaller pieces that can be more easily worked on and completed. We’re able to adjust more quickly instead of waiting until the end. We’re able to learn and receive business value more quickly, which ultimately is Agile’s biggest advantage.

How does the company’s overall culture impact the engineering team?

Discover has always been extremely collaborative, but our customer-focused culture is driving different behaviors. Years ago, we may have received a fully detailed list of project requirements from our business partners up front. What we’re seeing now is the barrier between business and technology break down. We’re seeing business owners more engaged with the technology teams. We’re seeing technology leaders help shape the vision of our products. We know that in order to act quickly, our business processes and technology systems need to be capable of responding quickly. The company as a whole is working together in a new way that is less department-based and more customer-journey focused. It takes a lot of communication, but we’ve found that working together makes us a much more powerful team, and that results in a higher quality product.

Interested in working in Business Technology?

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“Discover has helped me continually develop my skills and move my career forward”

Name: Treesha
Job Title: Director, Discover Management System (DMS) / Lean

I joined Discover in 2004, it was my 2nd job after graduating college, I can’t believe it’s been nearly 15 years. I graduated from UIC with a degree in Information Systems. Right after graduation I worked for a pharmaceutical consulting company in Evanston. 2004 was a memorable year for me as I started working at Discover, got married in the fall and bought our first house. I have 2 beautiful daughters that keep me very busy, and I am grateful for working at a company that supports work life balance, family is a priority for me.

How has Discover helped you in regards to professional development?

I have spent 15 years of my life at Discover and not once have I felt complacent or felt too comfortable in my role. I have pushed myself to take on challenging work assignments and roles. Most importantly, I’ve been fortunate to have managers who support my development and have confidence in my abilities. In 2012, I applied for a role in digital customer service, despite not having any experience in operations, customer experience or digital. Obtaining this role was a pivotal moment in my career, as it exposed me to learn and develop a new set of skills. Most importantly, I am grateful that Discover advocates for internal mobility and gives employees the chance to try new roles within the organization.

How is your work and the work of your department meaningful?

The DMS organization has some of the smartest people I’ve ever worked with at Discover. The department’s main focus is to teach and coach 16,000 employees to work differently and organize their work around customer value. DMS employees help deploy and improve the management system that organizes processes, people and technology to deliver business results. Our job is to coach teams and leaders so they can build their capabilities to enable the flow of value and continuously improve. The work of the DMS department is meaningful because we help the business achieve breakthrough results.

Interested in working in DMS?

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“Enabling the digital payment space”

Name: Scott
Job Title: Director, Application Development

I joined Discover from the consulting industry with my last client being in the Financial Services space. I was hungry to be “on the other side of the table” contributing to the mission and vision of a company. After the first interview, I knew Discover was a great fit.

Although Discover is a Fortune 300 Business, we still operate like we are a small business. The culture here is genuine. We all know that the only way we can be successful is to openly partner and prioritize the end customer or partner ahead of any personal goal or objective.

How would you describe your work?

I’m part of a team that operates an international Payment Services platform. Every day, numerous individuals around the world rely on our platform to purchase goods or services to support their daily lives. Perhaps it is stopping at a local store to get food or medicine for your family; purchasing tickets to a play or sporting event for a lifetime experience; paying a utility bill to keep your home warm; or perhaps making a donation to a non-profit to help someone else; I take tremendous pride in being part of a team that makes all of this happen on a second by second basis. Right now, we are evolving this platform to meet the future needs of our business and customers.

How does your work impact the customer?

I tend to monitor Discover’s social channels to see what our customers are saying about our brand. The Digital Wallet space is a very active one with customers looking to Discover to enable digital payment options on their phone. Being part of the team that enables these solutions to the end market customer is very gratifying especially when you see a social post showing the excitement of using the product for the first time.

Interested in working in Business Technology?

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“A Place of Development, Opportunity and Transparency…”

Name: Tara
Job Title: Recruiting Strategist in Human Resources

I am a mom of four boys and have been married to my husband for over a decade. We moved to Ohio from Florida and I have been part of the Discover family since the day we arrived. We love having time together as a family being adventurous, helping others and laughing together. Being with them is what brings me joy. One thing that is so great about working for Discover is that my family priorities matter to my leaders. Knowing this helps me feel great about coming to work each day!

It may sound cliché, but I have made some of my greatest friends at work. Discover has provided a place of development, opportunity and transparency and I‘ve taken full advantage of the possibilities here. I have always wanted to be mentored, to grow, and to learn how to lead others in a personable way. Discover has helped me become that person and here I’ve been able to refine my skills so that I have the opportunity to apply what I learn.

How have you been able to be “your true self” at Discover.

I started with the company as a Collections Representative, and I asked myself, “Is this the right move?” I found the position from Florida where I was job hunting prior to the move, but had no idea what I would be in for because I am not originally from Ohio. I found Discover because my parents, who lived in New Albany, told me what a great company Discover is. My family had just moved to Ohio and I knew I had to learn as much as I could and get to know new people. Once I did my research, I was hooked.

I was impressed by the training and care that Discover put into our collection efforts. I slowly started seeing how I could leverage my strengths of connecting with others to be successful here. It felt great to be part of a company that encouraged and rewarded my natural concern and empathy for people, especially in an area like collections. I learned the difference between being sympathetic and empathetic while working here, among countless other skills that have helped me help others in a multitude of ways.

What would you say to someone who wants to work Discover?

Be prepared for feedback, ask for it, and then apply it. We are an organization that loves people and helping one another. Take advantage of the fact we want you to succeed. Bring your best, do your best, be open and ask for help – that is a simple recipe for success here at Discover.

Interested in working in Customer Service?

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“Being part of something bigger than yourself”

Name: Jessica
Job Title: Lead Auditor, Internal Audit

As an auditor, I serve as the 3rd line of defense to make sure that Discover has controls in place to mitigate risk for both our customers and the organization. Internal Audit is the voice of reason for the organization. We are passionate about the success of Discover products, processes, and controls. Although we are independent, we are very much a part of the team.

What’s a typical day for you?

Every day, I get to ask the question, “What are we doing to mitigate risk?” I also have the chance to LEARN and be CHALLENGED. No one day is the same and I love getting to meet so many people across the organization and hear about the role they play in making Discover possible for our customers.

Regardless of my level in the company, I never feel like I can’t effectively challenge management or voice my concerns. I have been in tons of meetings where I’ve been told by members of our leadership team to CHALLENGE them, rather than just agreeing outright.

What’s it like working in Internal Audit?

Discover makes you feel like you are a part of something bigger than yourself. We are more than just our products. I honestly can’t believe I have been with the company for three years. The best part about working here is that I never wake-up dreading going to work. It’s truly an amazing feeling when you can be happy at work even during the stressful times. I always know I will be working with a team of dedicated people to solve problems.

Interested in working in Internal Audit?

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The people make Discover different

Name: Dana
Job Title: Lead Technical Training Program Manager in Business Technology

I have always enjoyed meeting new people and helping others and it’s been very rewarding to use those skills in my current role. I started my career as a part-time employee while continuing my education through Discover’s tuition reimbursement program. I feel incredibly fortunate that I have been able to grow and expand my skills and work experience through my 17 years at Discover.

What’s a typical day for you?

My day begins by ensuring that our technical training classes are off to a great start. This includes coordinating with instructors and helping students connect into the virtual training environment. Once classes are up and running, I focus on progressing a number of projects and tackling my “to-do list”. This can mean researching training opportunities for next generation technologies, following up on vendors or contracts, updating our training schedule with new classes, or consulting with managers and employees to discuss upcoming training needs. I also work with teams across Business Technology to offer fun and less formal training such as Lunch ‘n Learns – there are always interesting and relevant technical training events in the works.

What are the benefits of working at Discover?

In addition to development opportunities, Discover provides great benefits including the flexibility to work from our headquarters location, our downtown office or from a home office, depending on job responsibilities. On days I work from home, I’m able to skip the daily commute and still have the ability to collaborate with my team through our ‘working smarter’ toolset.
Overall, the people make Discover different. At Discover, we feel like family and we are always willing to roll up our sleeves and help one another. I am inspired by the dedication and enthusiasm of everyone at Discover and I truly care about the people I work with. At the end of the day, it’s very fulfilling to work at a company that supports and respects the contributions of its employees.

Interested in working in Business Technology?

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Reaching personal and professional goals

Name: Torre

Job Title: Associate, Field Hiring & Talent

What motivates you at work?

I love the energy at the Discover offices. Helping our external customers build a brighter financial future is a rewarding feeling, and it’s even more rewarding that I get to influence my team to build the skills to accomplish this goal.

What makes Discover different?

I think our understanding in treating employees like people and demonstrating flexibility with work life issues differentiates Discover. We also have a management team that is approachable and promotes an open door policy. As leaders, we show we care and support our employees. Discover employees aren’t just trained, our focus is on ongoing development. We spend a great deal of time showing our employees all the different roads of success they can travel with advancement and promotion opportunities.

Who at work makes you look forward to Mondays?

My account managers motivate me to come into work every day, especially after the weekend. I have the opportunity to help employees learn how Discover can help them reach their personal and professional goals. Whether they are going to school or looking to buy a new car, it’s very exciting to hear that working for such an amazing company is helping them achieve their dreams. Because we educate our employees about finances, they are able to apply what they learn to make better financial decisions in their own lives. It’s a really great thing to see.

Interested in working in Customer Service?