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Newlywed. Mathematician. Card Operations Analyst.

Name: Ralph T.
Job Title: Analyst, Credit Operations & Decision Management

From intern to teammate

I started my career at Discover as a college intern. The Discover application on my college’s job board stood out because  I received my Discover it® Student credit card in the mail! The experience was amazing. I learned a lot from my fellow teammates and manager.  I also enjoyed my experience; so much, it was an easy choice to join full-time.

Support every step of the way

The culture of support and mentorship from all the people I have worked with over the past two years has been priceless. It was much easier to jump straight into my first job out of college with a network like this, along with the Analytics and leadership skills I learned from so many of my peers. Being my first role outside of college, it was incredibly rewarding to have their guidance and support.

 Prepared for today and beyond

Discover offers tons of opportunities to enhance your growth and professional development. The culture values developing the professional skill set of their employees.  You can see that day in and day out. I know the people I work with not only care about the advancement of their own career but also take an interest in benefiting the careers of those they work with. I have had the opportunity to sit down and learn from so many people across so many departments.  This has led me to become a well-rounded, informed team member who can contribute to the success of the business.

Improving our customer experience

My team works with text data from our chat and messaging customer interactions.  We also work with unstructured data sources to improve operational efficiency across Card Operations. My group leverage conversational intelligence to analyze each type of interaction that our customers have with Discover.  We do this to measure and improve customer experience. I find the work we do very rewarding, every day we focus on improving the way our business operates as well as leveraging Analytics to enhance our already award-winning customer experience.

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Dedicating the Day to our Interns

July 25th is National Intern Day, and we’d like to celebrate our 150+ interns for all of their contributions to the success of Discover Financial Services.

Our summer internship program challenges students to test their critical thinking and problem solving skills with complex real world projects. The program also offers participants the opportunity to explore career paths, network with senior leaders and work alongside industry experts. Our interns are also building their professional networks through a variety of social events and outings.

At Discover, we believe that internships are an essential step for early career development and to jump-start a successful career. Our goal is to not only provide an unparalleled experience, but for interns to join Discover post-graduation. The internship program could not be successful without the full support and participation of Discover employees.  Thank you for all you do to make a positive impact on our interns and the broader Discover family.

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Student Ambassador. Dog Lover. Human Resources Intern.

Name: Kelly T.
Job Title: Cristo Rey Internship, Human Resources

The high school I attend, Cristo Rey St. Martin High School, offers all of its students the opportunity to participate in a Corporate Work Study program. Through the program, every student gets placed at a partner corporation to work as an intern at that company. Based on my testing, I was lucky enough to be placed at Discover, where I get to work one day a week and one Friday a month. The money we earn from our internships goes toward our high school tuition.

Keeping it fresh in Human Resources.

Because Human Resources is such a large department at Discover, every day is different—but I like that because it keeps things fresh. I often support HR’s immigration team, helping deliver important information to employees who Discover sponsor to work here. This information can be time sensitive and may impact their work status in the United States.

Some days I work just on immigration matters, other days I get to help with marketing initiatives for the Discover recruiting team, and other days I’m focused on our annual intern project for the Corporate Work Study program.

Preparing for the future.

Discover has helped me expand my knowledge and understanding of the corporate world beyond high school. Through my experience at Discover, I’ve been able to greatly improve my communication, networking skills, presentation skills and, most importantly, it’s taught me how to problem solve. I feel more prepared for college and other career opportunities I may have in the future. Discover treats me like an adult and offers me experience to overcome real life challenges that I will undoubtedly face later on.

What sets Discover apart for you?

The Human Resources department is all about people. The diversity each of us brings by just being ourselves is what makes the culture so special. Discover doesn’t exclude me just because I’m in high school, the people I work with let me bring ideas to the table and help me execute on what I feel is important in a project or a task.

Volunteerism is also one of the core values at Discover that I appreciate most and was able to experience by volunteering with Discover. At a volunteer event, I helped build bikes for foster kids. It was an amazing and fun experience that allowed me to meet new people from different departments. It was also fun because while we were building the bikes, we got to listen to music.

I think it’s really fun here, and I love the people. Discover tries everything, different ways of doing things and innovating. I like how open-minded Discover is and how it accepts people with different religions and backgrounds. It really is a great place to work.

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Every day I look forward to advancing the platform my team is working on

Name: Danny L.
Job Title: Scrum Master, Business Technology

I have always been interested in the intersection of people and technology so I pursued a degree in Business Information Systems with a minor in Spanish from Illinois State University. I feel that my background as a first generation Mexican American enables me to bring a different and valued perspective to our agile team discussions. In my spare time, my hobbies include soccer, gaming and traveling. My favorite soccer team is Atletico de Madrid and watching them play at home while backpacking through Europe was a highlight of the trip.

I first heard about the opportunities at Discover during high school and after my junior year in college, I was very excited about being selected for the summer internship program. One of my favorite memories occurred when I was attending an intern luncheon. We were talking about our current projects when our CEO at the time, sat down next to us! We discussed hobbies and interests and we were all captivated when he talked about his plans after retirement and childhood anecdotes. He was friendly and transparent. When he thanked us all for being a part of Discover, I realized that this was the corporate culture that I wanted to join.

What are some of the benefits of working at Discover?

One of the benefits I’ve really enjoyed are the strong connections made as an intern. Despite this being my first job out of college, I’ve never felt overwhelmed. Thanks to my incredible internship experience, on my first day of work at Discover, I already had a large network of peers. This source of support has been extremely valuable and we continue to keep in touch and meet up regularly.

How is your work impact Discover overall?

As the team’s Scrum Master, I help the team perform at their highest level by eliminating distractions so our engineers can focus on the high priority deliverables. We’re currently rolling out a new iteration of our event handling platform that makes it easy for applications to publish and subscribe to real-time events. I work with the team, product owner and stakeholders to create a roadmap of deliverables. Internally, I also coach the team on agile best practices to keep everything running smoothly.

Every day I look forward to advancing the platform my team is working on and that feeling of accomplishment and belonging is something I want everyone to experience. I am a big supporter of the culture at Discover and am always proud to direct people to www.discover.com/careers where they can find an opportunity that’s a fit for them.

Interested in working in Business Technology?