COVID-19 FAQs

Review our frequently asked questions (FAQs) about COVID-19. Our bottom line: we’re continuing to monitor the situation closely and take necessary precautions to ensure the health and safety of our employees.

Last updated: 10/22/2021

Our COVID-19 Protocols

What’s your policy on vaccinations?

For the health and safety of our employees:

  • All U.S. employees and contractors will be asked to complete a vaccine attestation form and are required to disclose their vaccination status.
  • Beginning December 1, 2021, U.S. employees and contractors must be fully vaccinated in order to work on-site.
    • For a very limited number of cases, there are exceptions to allow for COVID-19 testing as a way to come on-site, but we strongly encourage vaccinations as soon as possible for all employees and new hires who are able to do so.

We recognize there are different perspectives on vaccinations and not everyone will agree with our decision. However, requiring vaccinations for on-site work will help us keep our employees and our work environment safe. Employee safety continues to be our top priority.

What’s your policy on working from home?

  • Every employee has the option to work-from-home through January 10, 2022.
  • After January 10, 2022, we have a few different options to support flexible work arrangements. Depending on your role and location, you may be able to work fully remote, fully on-site, or a combination of remote and on-site. Talk to your recruiter about the work arrangements available for your role. They have the most updated information and can answer any specific questions.
  • The exception: All customer care teams at our Chatham location are currently working on-site and adhering to all COVID-19 protocols mandated by local authorities and our company.

Recruiting: Interviews, First Day, Onboarding, and Training

How will I interview for a role?

We’re conducting all interviews virtually (with video where possible).

Are you providing on-site tours?

We’ve stopped all on-site tours, except at our Chatham location. If you have any questions about our in-person work environment, just ask your recruiter.

How will I stay updated on your latest safety protocols?

We’re proactively communicating with each applicant to ensure everyone’s safety. Our recruiters are up-to-date on our latest safety precautions and this website will remain updated as a reference point. If you’ve accepted an offer with us, your recruiter and onboarding coordinator will contact you prior to your first day with the most up-to-date logistics.

Will I have to go on-site on my first day for onboarding and training?

We’re onboarding almost all new employees virtually, with a few exceptions (see below). For virtual onboarding, we mail your equipment to you the week before you start and have a virtual team ready to help with tech set-up. Once you’re set up, you’ll have access to our virtual onboarding and training resources.

Our exceptions:

  • For some non-customer care roles, you may be required to pick up your equipment on-site, while adhering to all on-site safety precautions and requirements. Connect with your recruiter to confirm your options.
  • At our Chatham location, new hire onboarding and training is fully on-site. We’re connecting with all new Chatham employees to update them on the latest on-site logistics and safety precautions.

How will Discover manage H1-B employees starting in the near future?

We anticipate that scheduled H1-B hires will commence employment as planned. These employees are currently able to work from home temporarily. We’ll continue to monitor immigration requirements and communicate any changes or further required actions.

Coming On-site

What precautions are you taking for people who are coming on-site to a Discover office?

We’ve implemented a few safety protocols:

  • All U.S. employees and contractors are required to disclose their vaccination status by completing an attestation form.
  • Beginning December 1, 2021, U.S. employees and contractors must be fully vaccinated in order to work on-site. For a very limited number of cases, there are exceptions to allow for COVID testing as a way to come on-site, but we strongly encourage vaccinations as soon as possible for all employees and new hires who are able to do so.
  • All employees must wear masks in all common areas and meeting rooms.​
  • We configured work stations to ensure social distancing while seated.
  • We identified maximum occupancy in meeting rooms and implemented specific protocols for common areas, including elevators, cafeterias, clinics, smart bars, mailrooms, etc.
  • We are continuing our quarantine process for those who have been exposed to or diagnosed with COVID-19.
  • We installed foot pulls on non-automatic bathroom doors and other signage throughout the buildings as safety reminders.
  • We are continuing extra cleaning and max air exchange.

Will I be required to come on-site?

  • Every employee has the option to work-from-home through January 10, 2022.
  • After January 10, 2022, we have a few different option to support flexible work arrangements. Depending on your role and location, you may be able to work fully remote, fully on-site, or a combination of remote and on-site. Talk to your recruiter about the work arrangements available for your role. They have the most updated information and can answer any specific questions.
  • The exception: All customer care teams at our Chatham location are currently working on-site and adhering to all COVID-19 protocols mandated by local authorities and our company.

Are visitors allowed on-site?

Currently visitors are not allowed on-site.

What amenities are available when working on-site?

Our amenities vary by location, but in general we’re beginning to open up on-site amenities, including cafeterias, on-site fitness centers, dry cleaners, etc. Ask your recruiter if you have any questions about on-site amenities near you.