Discover News

COVID-19 Update for Recruitment, Onboarding and Training Efforts

Last Updated: 3/20/2020

A message from the Discover CEO, Roger Hochschild

From March 12th to all Discover employees

Challenging times have always brought out the best in Discover – and these are without a doubt challenging times. I want to talk to you about the steps we are taking as the coronavirus impact expands – to protect our employees and all who work in our sites, to support our customers, and to make sure that Discover continues to thrive.

First – for our employees. We have, and will continue to take steps to reduce the risk of infection, using the latest information from the CDC and regional health officials. We have eliminated all non-essential travel, canceled certain events, and increased the frequency of cleaning in all of our locations, among other precautions. Air circulation has been set to maximize the flow of fresh air from outside into our centers. We have established a strict protocol to deal with suspected cases of exposure to the coronavirus including quarantine and medical attention. We are ready to take further steps within each location based on changes in the rate of community transmission in those geographies. And should it be required, we have a broad set of benefits to manage the health and any related financial impacts of affected employees.

For our customers, the most important support is the ability to talk to one of our great representatives. That’s why we are ramping up our work-from-home capabilities for agents as fast as we can, and activating our business continuity plans across every function. And for those customers who experience financial hardship, we have expanded our payment plans and the ability to skip a payment – much as we have done when other natural disasters have struck.

Finally, Discover has the financial resources to not only make it through this challenge but to continue providing a brighter future – which is needed now more than ever. My commitment to you is to put the people of Discover first, and continue to keep you updated as conditions change.

Your top priority should be the health and safety of you and your family. Let’s make sure we take care of each other by showing compassion and supporting one another, with a special thanks to the hardworking Facilities and Security staff who are working day and night to ensure our safety. Let’s also stay focused on the valuable work we do and services we provide to the millions of customers and their families who depend on us. We will succeed together, as Discover always has, and I have never been prouder to be a part of this team.

– Roger Hochschild – CEO, Discover

FAQs for Candidates, Applicants and New Hires

How will I interview for the role I’ve applied for?

Interviews are still being conducted, via WebEx or Skype, so there is no need for you, our hiring managers or recruiters to be onsite. For interviews already scheduled, our teams are working to communicate the change in format to hiring leaders and candidates as soon as possible.

Is Discover providing Site Visits?

Since interviews are being conducted via WebEx or Skype, this means that all site tours for agent roles have stopped at this time. Site tour highlights on our work environment and culture can be shared during the video interview process. We encourage you to ask your recruiter specific questions about our onsite amenities and environment.

How will I be notified about the safety precautions Discover is taking?

We are proactively communicating with all applicants about measures we are taking as a company to ensure everyone’s safety, including updates to this page with the most current information relevant to our response to the virus COVID-19. We want to reassure you that all interviews will be conducted via phone or video until further notice.

For applicants between offer and start date who have accepted an offer but have not yet started, we are being as transparent and proactive as possible to ensure you have the information you need prior to your first day with Discover. We will continue to monitor this and your recruiter will provide more specific updates relevant to your situation.

How has your New Hire Onboarding changed?

For new hires starting in Riverwoods:

Currently, you will be provided information to come to campus to pick up your work ID badge and your laptop. Your hiring manager will be in touch to discuss virtual onboarding remotely following your badging and laptop distribution. We will continue to explore other options for laptop and badging so please check back for additional information.

For new hires in our Field Locations:

New hire onboarding and training will continue as planned in our Lake Park, UT, Phoenix, AZ, New Albany, OH and New Castle, DE locations at this time. We are implementing social distancing measures, creating as much space as possible in our classrooms, and moving new employees onto the floor if and when necessary. All essential Training Specialist staff have been identified to be onsite on days they are facilitating, and we are working quickly on contingency plans for when back-up support is needed.

We are also quickly preparing to support new employee training virtually if it should become necessary. All new hires and agents currently in training will also be asked to sign onto this system so we are ready for a potential transition.

We are continually exploring other options to distribute laptops and badges for new hires. Your recruiter will be in contact should any significant start details change.

As a summer intern or a full-time hire after I graduate from college, are there changes to my program or start date?

Since the Coronavirus (COVID-19) continues to be an emerging, rapidly evolving situation, we continue to monitor the situation closely. The safety and well-being of our colleagues and new hires remains our top priority. At this time, we are planning for the summer intern program and full-time new hire start dates as scheduled.  We will contact all campus hires and interns directly if there are changes to the program or timing.