Name: Ralph T.
Job Title: Analyst, Credit Operations & Decision Management
From intern to teammate
I started my career at Discover as a college intern. The Discover application on my college’s job board stood out because I received my Discover it® Student credit card in the mail! The experience was amazing. I learned a lot from my fellow teammates and manager. I also enjoyed my experience; so much, it was an easy choice to join full-time.
Support every step of the way
The culture of support and mentorship from all the people I have worked with over the past two years has been priceless. It was much easier to jump straight into my first job out of college with a network like this, along with the Analytics and leadership skills I learned from so many of my peers. Being my first role outside of college, it was incredibly rewarding to have their guidance and support.
Prepared for today and beyond
Discover offers tons of opportunities to enhance your growth and professional development. The culture values developing the professional skill set of their employees. You can see that day in and day out. I know the people I work with not only care about the advancement of their own career but also take an interest in benefiting the careers of those they work with. I have had the opportunity to sit down and learn from so many people across so many departments. This has led me to become a well-rounded, informed team member who can contribute to the success of the business.
Improving our customer experience
My team works with text data from our chat and messaging customer interactions. We also work with unstructured data sources to improve operational efficiency across Card Operations. My group leverage conversational intelligence to analyze each type of interaction that our customers have with Discover. We do this to measure and improve customer experience. I find the work we do very rewarding, every day we focus on improving the way our business operates as well as leveraging Analytics to enhance our already award-winning customer experience.