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The Journey to Transformation

 

Name: Kevin C.
Job Title: VP, Operations, Data Analytics and Collections

I was born and raised in Trinidad and came to the United States for college. Outside of work, I enjoy running, traveling, and being a foodie but my true passion is playing the piano. In 2014, I released an album of some of my original arrangements. I also love to learn and often want to get into the details of how work is executed. Anyone who works with me knows I like to “observe the work” in action because work for me is also a learning-journey.

From learning to giving back

Prior to Discover, I worked at the Boston Consulting Group (BCG ) a global management consulting firm. A BCG colleague working at Discover encouraged me to apply when I was looking for new opportunities and the rest is history!

Overall, my Discover journey has been very entrepreneurial. From creating and re-inventing talent management programs to building Lean and Risk capabilities to transforming operations, technology, digital journeys, and data – I am always challenged to create and constantly learning.

Discover has great training programs, most recently, I have been extensively trained on our management approach (i.e. Discover Management System or DMS) that combines the best of Lean with leadership behaviors – I consider this not just an investment in the company’s future but also my own professional development.

I’m my true self

As an immigrant, minority and LGBTQ representative I have always been an advocate of diversity out of necessity.  At Discover, we combine the diversity of our experiences with an obsessive focus on the customer to create sustainably winning experiences.

Our difference is…

Prior to Discover, I worked in investment banking and consulting.  Discover is definitely the most collaborative culture I have ever experienced and the focus is always about getting to the end-state “together” and leveraging the best of the team.

The change

I manage a team that leads operations, technology, digital journeys and data transformation for Discover Bank supporting 4 businesses: Deposits, Student Loans, Personal Loans, and Home Equity Loans. I am also responsible for collections and recovery strategies for Personal Loan and Student Loan portfolios with over $17BN in outstanding receivables. Finally, I am leading an operational excellence initiative that is improving how we do agile development, incident management and more!  I know my team makes a meaningful impact and that makes it exciting work. There is no typical day and that’s what makes it so fun. Come experience it for yourself!