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Working for a “win-win” impact

Name: Basia P.
Job Title: Director of Credit Risk Analysis

I attended Northwestern University where I earned my bachelor’s degree in Math and Economics. I came across an opportunity at Discover on Northwestern’s career search site.  With degrees in Math and Economics, I was looking for a place where I could put my analytical skills to use in business. I joined Discover as an entry level associate in Credit Risk Management.  16 years later, I’m still here and still loving it.

My entire career has been at Discover and I owe this to the wonderful management team I’ve been lucky to work with. With the help of my managers, mentors and peers, I was able to develop first the business expertise and then the leadership behaviors that allow me to be successful in my role today. I’ve held progressive positions in various areas of Credit Risk Management in card, personal loan and student loan teams.

What does a typical day on your team look like?

Almost every day we have interactions with partners from other departments such as Marketing, Finance, Operations or Technology. Cross-functional collaboration is key to success and we understand its significance to Discover. Usually, I also have several checkpoints with my functional team where we review the current state of the business and updates on projects like balance transfer promotion eligibility.

Working for a win-win impact.

I had an opportunity to work on revamping the customer initiated line increase request process. It was a great example of a project where credit strategy went hand-in-hand with process and customer experience; we were able to design a process that enhanced customer experience through automation and shortening processing time; while also improving credit risk controls and bottom line profit to Discover. It was a win-win outcome for Discover and its customers!

 As important as our work is, the people we do the work with are even more important to me. At Discover, we foster openness and respect both towards our customers, as well as amongst our colleagues. We create a comfortable workplace where questions and opinions are welcome and addressed with proper attention.

 Discover takes care of its people.

Working at Discover is a blend of demanding and challenging projects, while being flexible and understanding of work/life balance. I’ve been able to change roles and teams every few years to keep learning and challenging myself. Additionally, Discover offers wonderful family benefits including generous paid parental leave, which I’ve recently had an opportunity to take advantage of.